Intercity, a leading independent service provider in the UK is expanding their business connectivity and data team to focus on growth and provide an improved technical service to customers.
The expanding team includes pre sales, sales and customer support staff which will operate UK wide. This results in customers always having easy access to an expert to answer any connectivity or IT related questions. The pre sales team in particular will ensure that customers receive the right solution for their business needs from the outset.
Pre sales expert, Dave Reynolds stated "Our team are here to work with customers to make sure that we match the customers individual needs. As telecoms and IT become a closer fit understanding how our customers operate enables us to offer long term solutions rather than a quick fix that may need replacing a year or two down the line."
In addition to the team growth, comes an expansion of services and products, such as Ethernet Fibre, EFM, Leased Lines and new business broadband options available for different sizes of business – meaning businesses have the optimum service for their requirements.
Good customer service is a primary function of Intercity and ensuring that customers receive a solution bespoke to their operations is important. With the new connectivity and data team Intercity will be in a position to fully support customers throughout the whole process.
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