most users of the 2010 version are picking up on the new content management and information governance tools
76% of AIIM survey respondents plan to add third-party software to their SharePoint installation to refine ECM capability.
Despite content management functionality improvements in the 2010 version of SharePoint, the latest AIIM survey shows that third-party add-ons and integrations are still very popular with users. Although only 34% of organisations are currently using add-on products for BPM (Business Process Management), workflow, classification, security, back-up and records archive, this figure is set to rise to over 75%, according to the stated intentions. Records management in particular is highlighted in the survey, with many organisations seeing the need to add or integrate a more robust repository in order to meet their compliance requirements. Albeit from a much smaller base, e-discovery, digital signature and case-management add-ons are set for strong growth.
Although collaboration, project management and portal applications are still the main drivers for SharePoint adoption, most users of the 2010 version are picking up on the new content management and information governance tools. However, many of the traditional ECM (Enterprise Content Management) applications, such as scanning and capture, forms processing, document workflow and RM (Records Management), have yet to be widely adopted. Based on the intentions for add-on applications, there would seem to be very strong plans to increase activity in these areas.
AIIM’s Head of Market Intelligence, Doug Miles, comments, “It seems likely that organisations are firstly upgrading to the 2010 version – in many cases putting right previous governance and structural problems – and then looking to expand the content management functions. Many are looking to integrate SharePoint with distributed capture front-end systems and new or existing repositories, to produce a more robust and capable ECM/RM infrastructure.”
Governance is still an issue with SharePoint users, with 45% citing lack of forward planning and the absence of usage policies as their biggest issues going forward. Over 60% have yet to bring SharePoint in line with their existing retention and long-term archive policies. For 10% of respondents, SharePoint is making things worse not better. With the survey showing that considerable amounts of business-critical content are now being committed to SharePoint, this is a cause for concern, according to AIIM.
Based on nearly 600 responses, the AIIM research report is entitled “Using SharePoint for ECM” and is free to download from the AIIM website. It is underwritten by ASG, Autonomy, Bamboo Solutions, EMC, IBM, Kofax, OpenText and Perceptive Software.
About the research
The survey was taken by 674 individual members of the AIIM community between April 15, 2011, and May 5, 2011, using a Web-based tool. Invitations to take the survey were sent via e-mail to a selection of the AIIM worldwide community members.
AIIM is the community that provides education, research and best practices to help organisations find, control and optimize their information. AIIM is international in scope, independent and implementation-focused, acting as the intermediary between ECM (Enterprise Content Management) users, vendors and the channel. www.aiim.org
Best known for its broad portfolio of best-value, results-driven technologies, ASG partners with 85 percent of the world's largest companies to optimize IT service delivery in both mainframe and distributed environments. Founded in 1986, ASG is a privately held global company based in Naples, Fla., with more than 70 offices worldwide. www.asg.com
Autonomy, a global leader in infrastructure software for the enterprise, spearheads the Meaning Based Computing movement. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data, including unstructured information, such as text, email, web pages, voice, or video. www.autonomy.com
Bamboo Solutions, a Microsoft Gold-Certified partner, is the leading provider of software that helps organisations deliver business solutions with Microsoft SharePoint. Over 6,000 organisations worldwide have chosen to implement solutions using products and applications from Bamboo. Bamboo Solutions is headquartered in Reston, Virginia. http://www.bamboosolutions.com
EMC Corporation (NYSE: EMC) is the world’s leading developer and provider of information infrastructure technology and solutions that enable organisations of all sizes to transform the way they compete and create value from their information. Information about EMC’s products and services can be found at www.EMC.com.
IBM’s Enterprise Content Management software enables the world’s top companies to make better decisions, faster. As a market leader in content, process and compliance software, IBM ECM delivers a broad set of mission-critical solutions that help solve today’s most difficult business challenges: managing unstructured content, optimizing business processes and helping satisfy complex compliance requirements through an integrated information infrastructure. http://www.ibm.com
Kofax plc (LSE: KFX) is the leading provider of document driven business process automation solutions. Kofax solutions provide a rapid return on investment by automating information intensive processes and by managing the capture, transformation and processing of documents in a more accurate, timely and cost effective manner. www.kofax.com.
OpenText®, a global ECM leader, helps organisations manage and gain the true value of their business content. Working with our customers and partners, we bring together leading Content Experts™ to help organisations capture and preserve corporate memory, increase brand equity, automate processes, mitigate risk, manage compliance, and improve competitiveness. www.opentext.com
About Perceptive Software
Perceptive Software creates ECM software products that integrate easily with your business applications to fuel efficiency. With Perceptive Software technology, including ImageNow document management, document imaging and workflow, you can capture, process and collaborate on important documents and content, protect data integrity throughout its lifecycle and access precise content in the context of your everyday business processes. www.perceptivesoftware.com.
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