Warrington, 6th July 2011 - Bureau Veritas Consumer Products Services UK, a world-leading provider of compliance and supply chain risk management services, has just launched e-Consult, a new web interface allowing clients to submit technical questions to Bureau Veritas’ experts in just a few clicks.
In today’s global and complex marketplace, manufacturers, importers and retailers of consumer products need to be aware of the latest compliance and safety issues that affect their business and products. As compliance regulations, industry standards and market requirements are evolving rapidly, companies might find it challenging to access accurate information in a timely manner. The new e-Consult tool will enable businesses to quickly submit technical questions to Bureau Veritas’ experts online and receive an answer in 48 working hours.
The enquiries can cover a wide range of products including toys, nursery products, clothing, fashion accessories, footwear, materials and articles in contact with food, electrical products, furniture , bicycles or premiums. Typically, companies can seek help from Bureau Veritas’ consultants on regulatory compliance issues, document review of technical files or design reviews of products or packaging. Companies subscribing to this new service will be attributed consultancy units; the number is dependant of their contract – one unit equalling half an hour. Units are bought as part of a consultancy package – which can be tailored-made to the size and needs of the client. The main benefits of e-Consult include a 48-hour turnaround, a ticketing system, an access to archives, a counter of units used & remaining and a multi-user function allowing several users per company.
Jonathon Thackray, Sales & Business Development Director for Bureau Veritas Consumer Products Services UK comments: “We have specifically designed e-Consult for importers, brands and retailers who are looking for on-going technical support and who need quick and reliable answers to their queries in a cost-effective manner. Behind the web interface is our team of experts who have been put in place to assist our customers. Most of our experts are indeed well-known in the industry and participate in the development of international, industry and regulatory standards at national and European level.”
Bureau Veritas e-Consult is currently available in the United Kingdom and Ireland. Companies interested in an online demonstration can contact Bureau Veritas Consumer Products Services UK at Bvsales@uk.bureauveritas.com or on +44 (0)845 459 6204. For more information, please visit: http://www.bvcps.co.uk/e-consult
BUREAU VERITAS CONSUMER PRODUCTS SERVICES UK PRESS CONTACT:
Alexa Besnard – Marketing Campaign Manager
Phone : 01925 854 360
Bureau Veritas is the world's second largest group in conformity assessment and certification services. Created in 1828, the group has more than 47,000 employees in 1,000 offices and 330 laboratories located in 140 countries. Bureau Veritas helps its clients to improve their performance by offering services and innovative solutions to ensure that their products, infrastructure and processes meet standards and regulations in terms of quality, health and safety, environmental protection and social responsibility. Bureau Veritas is listed on the Euronext Paris (Compartment A, code ISIN FR 0006174348, stock symbol: BVI). www.bureauveritas.com
Bureau Veritas Consumer Products Services division is a leading quality assurance provider for the global consumer product and retail markets. This division offers an extensive range of specialised services including consulting, testing, inspections, audits and training for a full-range of consumer products including hard goods, toys and nursery products, soft goods, premiums, electrical and electronic products and health, beauty and household products. Bureau Veritas is recognised and accredited by major national and international organisations.
For more information, visit www.bureauveritas.co.uk/cps
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