If your online retail business is repeatedly suffering from cancelled orders, could the issue be with slow order fulfilment?
In a world of instant gratification, instantaneous purchasing decisions and fast moving data, delayed orders may not only lose your retail business those orders, but could quickly escalate into significant brand damage.
The reliability of your fulfilment process is a crucial element in your business and regardless of who's fault delays in delivery are, it's your brand that suffers.
But could the problem be closer to home? Could the problem be on your own premises?
If you have a disastrous, disorganised warehouse and an unreliable IT system without the ability to track orders when shipped, you can only ask DHL (other carriers are available!) to come in as your knight in shining armour so many times before your margin disappears.
There's absolutely no satisfactory long-term option for high-growth retailers but to have reliable, robust and scalable systems that enable you to manage all aspects of order capture and processing through your company to fulfilment.
Take control of your order fulfilment process now with a free consultation from Open Plus.
Phone: 0207 107 2688
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