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• Providing the opportunity to gain professional recognition in service management

London, UK –20th July 2011 – itSMF UK, the UK’s largest service management user group boasting over 12,000 members, today launched its own professional service management credentialing programme – priSM (Professional Recognition for IT Service Management). Available exclusively to itSMF members, this comprehensive programme for professional recognition and personal development in the ITSM industry provides a structured path for professional growth while maintaining a registry for professionals to track their continued good standing. The programme will help ITSM professionals better define their career and enhance earning potential by attaining credentials within a measurable framework based on an individual’s existing training, experience, certifications and industry contributions.

The itSMF UK was established over 20 years ago to help IT professionals resolve their service management issues. Recently appointed CEO, Ben Clacy, explains why the itSMF UK is offering this professional credentials programme to its members: “As the largest independent service management forum in the UK, we are committed to providing our members with opportunities to build their knowledge and advance best practice in the ITSM industry. priSM ensures that members are formally recognised and rewarded for their growth and professional achievements. Individuals who hold the priSM credential will stand out as ITSM professionals because they possess industry recognised certifications such as ITIL, PRINCE2, and Six Sigma as well as demonstrable practical experience.”

There are five levels of priSM credential providing an international structure for gauging professional progress:

o Student in Service Management (SSM®) - for students with an interest in ITSM
o Associate in Service Management (ASM®) - for entry-level professionals
o Professional in Service Management (PSM®) - for mid-level, experienced Service Management professionals
o Distinguished Professional in Service Management (DPSM®) - for senior, experienced Service Management professionals and leaders
o Fellow in Service Management (FSM®) - for those senior professionals who have been recognised for making significant contributions to the profession and its body of knowledge.

The validation and granting of credentials is administered by The priSM Institute, a wholly owned subsidiary of itSMF International, and governed by its own Board of Directors, to ensure separation from the itSMF and maintain the integrity of the priSM programme. The global itSMF movement has over 53 Chapters around the world and currently two of the three global regions are actively engaged in the priSM programme – the Americas and EMEA Regions. The Asia Pacific region is scheduled to go live in Q3, 2011.

Clacy concludes: “We have members already signing up for the programme who understand the importance of professional recognition and ‘up-skilling’ their workforce in order to maintain competitive edge. While the global recession has had an impact on the service management marketplace, the drive for improved governance, standards and compliance continues. With less money available to invest, smart organisations realise that good service management practices will be of upmost importance to their business and this includes ensuring there is continuous investment in modern service improvement programmes, methodologies and most importantly, people. priSM helps to keep IT professionals abreast of new process-based methodologies and best practice.”

For more information on priSM please visit or contact or call 0118 918 6500.

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About the itSMF UK

Established over 20 years ago, the itSMF UK boasts over 12,000 members, 60 percent of which are from FTSE 100 companies spanning all vertical markets in the UK. The itSMF UK’s raison d’être is to help organisation and individuals deliver operational efficiency, service improvement and best practice in IT Service Management. The itSMF UK connects IT professionals with appropriate knowledge, networks and training programmes to help them better understand complex evolving IT infrastructures. Through the itSMF members can gain and learn from the experience of thousands of their IT peers. itSMF UK members are entitled to significant discounts on the latest ITSM publications and events, including seminars and an industry-leading Annual Conference, plus free attendance at Regional meetings and Special Interest Groups (SIGS). To find out more please go to or call 0118 918 6500.

Media Information:

Paula Elliott
C8 Consulting Ltd
01189 001132

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