Gaining valuable insight into what is being communicated to existing and potential clients will revolutionise the output of sales and customer service teams
Mediahawk, a call tracking and recording provider has launched on demand outbound call recording. By typing in a number and making a telephone call, every outbound call can be recorded. Calls can be listened to through a secure online platform showing data such as duration of call, number of successful calls and calls by sales agent.
“Outbound call recording on demand will enable sales and customer service managers to monitor the content and calibre of their telephone sales activity without the need to install expensive hardware or change telecoms supplier. Gaining valuable insight into what is being communicated to existing and potential clients will revolutionise the output of sales and customer service teams.
Harry Bott, Sales and Marketing Director, Mediahawk
Outbound call recording is targeted at organisations wishing to monitor sales and customer service agents telephone conversations. The system requires no set up or expensive equipment and can be used anywhere and at anytime without the need to change telephone supplier. Businesses running field sales teams that operate from home offices would benefit from the one button usability of this system.
This exciting new development has been launched to compliment inbound call recording and sits alongside a full call tracking portfolio. Mediahawk, founded in 2002, has an extensive client portfolio including organisations such as Aston Martin, Kia UK, Tropical Sky and Barchester Healthcare.
Outbound call recording will be available from 1st August 2011. Mediahawk has set up a registration area on their website in advance of the launch.
Register for outbound call recording here. Alternatively, call us on 0844 243 5880.
This press release was distributed by ResponseSource Press Release Wire on behalf of Mediahawk in the following categories: Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.