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Major teaching hospital leads the way with innovative approach to fully integrated workforce management systems

SMART, a leading provider of workforce management solutions, has supplied its Bank, eRostering and Time & Attendance solution to Royal Free Hampstead NHS Trust. The Bank management system has already been implemented, and when combined with new working processes is on target to save the Trust a conservatively estimated £5million per year on agency costs. The trust is now rolling out eRostering and Time & Attendance to all departments with the exclusion of consultants, including the Chief Executive and the Executive team. Staff will use hand readers to clock in and out for the Time and Attendance system.

The implementation of the SMART solution is part a broader HR project to transform working practices of the trust. The SMART system enables matrons and managers to review the skill mix required for each shift and then allocate the appropriate numbers of staff in the most efficient way. If there are any gaps in a roster the system alerts the manager who is then able to either search the Bank for a suitable replacement or redeploy one of the trusts generalist nursing staff who are able to provide cover for a number of different wards. Only if there is no suitable match at the Bank will agency staff be used, and then the booking, hours worked and payments are managed through Skillstream, which is interfaced to the SMART system.

Jasvier Boyal, Director of Workforce at Royal Free commented, “The Trust went through a tendering process and chose SMART because it was the only proven solution that was able to provide fully integrated rostering, bank, time & attendance, and an interface to ESR.”

Mr Boyal continued, “We are already seeing a substantial return on our investment. The feedback we have had from managers and staff alike has been very positive.”

Tristan Spencer, Health Market Director at SMART said; “As the NHS faces challenges to dramatically reduce costs while maintaining and improving patient care, using existing resources in the most efficient way is paramount. Royal Free have demonstrated that a fully integrated workforce management system delivers benefits on many different levels, ensuring that the trust in the in best possible position to develop new services and new ways of working to meet the resourcing challenges in the years ahead.”




UK based and with 25 years experience, SMART is the leading provider of solutions for workforce management designed to help organisations to achieve agility and cost efficiency from their greatest asset – their people. Utilising our own highly skilled and experienced people SMART helps companies to maximise the performance, productivity and value of their workforce. Our solutions can assist in achieving a sustainable reduction in people costs of up to 10%, while providing a better working environment for staff.

From time and attendance through to workforce planning, scheduling, absence management and comprehensive automated reporting, the SMART solution suite offers a wide breadth and depth of functionality. It can be fully installed on site, delivered as a managed or hosted service with a full range of support services from SMART’s own in-house consultants.

Accessible from anywhere in the world, SMART’s web-based workforce management solutions are developed using Microsoft .NET to give a zero-footprint solution that is flexible, reliable, scalable and easy to implement, and provides an environmentally responsible option. The data centre supports the Trees for Business Campaign and we are collaborating with Brunel University to identify practical ways to recycle heat and airflow to minimise draw on the power supply, and uses optimised hardware to ensure power consumption is reduced wherever possible.

SMART in Healthcare

SMART RPC provides a simple web based solution for creating and managing Trust-wide staff rosters and time and attendance related activity. The only Next Generation workforce management solution available today, SMART RPC has been designed by our developers to support all NHS Trust roles – a feature that is currently unique. As well as eRostering SMART RPC encompasses Automatic Attendance Recording and Bank Administration, in one easy to use system.

As a Next Generation rostering application, SMART RPC has a host of time-saving features including Auto Roster which generates staff rosters in minutes, and alerts to managers in real time to warn of potential problems with their rosters. In addition it provides unrivalled fairness and transparency in dealing with shift preferences of staff, helping to improve staff morale and reducing staff turnover.

SMART provides comprehensive workforce management solutions to a significant proportion of the UK Healthcare market and was selected as sole provider of e-rostering and time and attendance for the National ESR programme and has unique, proven and fully automated integration with ESR.

Over 600 organisations worldwide benefit from SMART’s solutions and services in both the private and public sectors. Customers include Gateshead Health NHS Foundation Trust, Salford Royal NHS Foundation Trust, The Dudley Group of Hospitals NHS Trust, Ocado, Gist, Habitat, Jaguar, JCB, Mandarin Oriental, Sainsbury's, Swissport, Trailfinders, Tussauds Group, and Greater Manchester Fire & Rescue Service.

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For press enquiries, please contact:

Paski Matarazzo, Marketing Manager, SMART
Telephone: 01438 822229

Andreina West, PR Artistry
Telephone: 01491 639500

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