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•ITIL authors explain the background to the framework’s first major update in four years

London, UK – 2nd September 2011 – itSMF UK, the UK’s largest service management user group, today announced its ITIL 2011 Roadshow, which will take place on 6th September 2011 in London and 7th September in Edinburgh. The ITIL 2011 Roadshow brings together the authors and mentors from the ITIL Update project to explain what the new edition means for service management practitioners, managers and consultants.

The ITIL Lifecycle Suite, 2nd Edition (the core publication suite at the heart of ITIL best practice) was published on 29th July 2011 and is the first significant update to the guidance since 2007. For service managers who rely heavily on ITIL guidance in their day-to-day work and for those involved in ITIL education and consultancy, it is essential to understand what has changed and why, and what these revisions mean for the ITIL community.

Speakers at the Roadshow include Shirley Lacy, Project Mentor for the Update; authors Colin Rudd and Stuart Rance; and Phil Hearsum of the Best Management Practice team at The Cabinet Office, which oversees the ITIL guidance on behalf of the UK Government. At the London event, the speakers will be joined by industry luminary David Cannon, chairman of itSMF International, who has undertaken the long-awaited revision of the groundbreaking ITIL Service Strategy book.

The Roadshow will provide an excellent opportunity to network with other IT Service Management professionals and to discuss the future direction of ITIL best practice. Ben Clacy, CEO of itSMF UK comments: “The ITIL 2011 Roadshow will be invaluable in helping users to understand the recent ITIL update. The authors will explain the changes to the new edition and help attendees to understand what the changes mean for them personally, how these may impact on their businesses, and how ITIL is evolving to support recent developments in areas such as cloud computing and virtualisation.”

For more information on the ITIL Roadshow please contact or call 0118 900 1134.

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About the itSMF UK

Established over 20 years ago, the itSMF UK boasts over 12,000 members, 60 percent of which are from FTSE 100 companies spanning all vertical markets in the UK. The itSMF UK’s raison d’être is to help organisation and individuals deliver operational efficiency, service improvement and best practice in IT Service Management. The itSMF UK connects IT professionals with appropriate knowledge, networks and training programmes to help them better understand complex evolving IT infrastructures. Through the itSMF members can gain and learn from the experience of thousands of their IT peers. itSMF UK members are entitled to significant discounts on the latest ITSM publications and events, including seminars and an industry-leading Annual Conference, plus free attendance at Regional meetings and Special Interest Groups (SIGS). To find out more please go to or call 0118 918 6500.

Media Information:

Fiona Kenny
C8 Consulting Ltd
01189 001134

This press release was distributed by ResponseSource Press Release Wire on behalf of C8 Consulting in the following categories: Business & Finance, Computing & Telecoms, for more information visit