London, UK – 28 Sept 2011: Sentrum (www.sentrum.com), a specialist in data centre solutions, has today released findings from a new research report that highlight new pressures on data centre operators to further improve ongoing levels of service – with facilities management responsibilities in particular under the spotlight.
46% of IT managers in large UK-based companies, when questioned, thought it essential that a data centre operator should have the ability to add value in the long term, and 54% of the senior directors that took part in the survey agreed. When it came to the issue of who maintains and manages the data centre infrastructure and facilities however, a substantial 57% of respondents felt that a data centre operator’s in-house team should be directly responsible for the day-to-day management.
The debate doesn’t end there as, in addition, 44% went as far as saying they would not choose an operator who outsourced the facilities management to a third-party company while 47% of IT managers in these large companies added that they think it is essential that the data centre operator also demonstrates specialist expertise in data centre design and build alongside managing the ongoing operations.
“It is always interesting to see how any industry develops and evolves in response to customer demands and this increased focus on Facilities Management will shift the data centre sector once again to become more accountable in this area,” said Franek Sodzawiczny, CDO and Co-Founder at Sentrum. “Effectively overseeing the ongoing day-to-day management of the data centre is just as important as getting the design and build right at the very beginning of the project. It baffles me that some organisations still rely on a third party to manage this on their behalf. This is where the long term customer relationship opportunity lies. It doesn’t make sense to outsource the operational aspect.”
The research – entitled ‘Data Centre Deliberations’ – also showed that only 17% of the IT Managers that responded said that they did not mind whether the data centre partner is directly involved in the facilities management or whether it is outsourced. Even though the percentage here is already very low, Sodzawiczny expects it “to drop further as awareness around the importance of good facilities management builds.”
The survey also addressed attitudes in the market and gathered feedback on what capabilities a good operator should demonstrate. Ensuring a scalable solution and adding long term value was high up the business agenda, but specialist knowledge on maximising energy efficiencies in the data centre environment (38%) was also now said to be increasingly important.
About the Research
This report was commissioned by Sentrum and details quantitative research with IT professionals in large organisations across the UK. It is the fifth report in a series dating back to 2008. For this survey, a total of 100 interviews were collected with senior IT professionals across a wide variety of industry sectors and in large organisations with 250 or more employees.
All respondents confirmed prior to interview that they were an IT professional with responsibility for the company’s data centres from an operational and / or strategic perspective. They also confirmed their level of seniority: 24% are at CIO / director level and 76% are at senior manager level.
Responses, where relevant, have been compared with research results collated in 2008 and 2009 and 2010.
Specialists in the design, build and management of bespoke data centre solutions
Founded in 2005, Sentrum has a portfolio of five facilities around London (Camberley, Sutton, Watford, Woking & Hayes) and a sixth in Rugby comprising in excess of 1.4 million sq ft of technical space. Sentrum was the first data centre operator to offer truly flexible facilities, with dedicated plant for every data suite. Tailor-made to each individual client’s specific needs - from the size of the data suite through to the power configuration and level of resilience - Sentrum offers clients practical, cost-effective scaleable solutions which maximise usage of technical space and meet mission critical business requirements. The Sentrum team is comprised entirely of data centre and property development professionals.
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