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Integrated e-Rostering, Time & Attendance and eExpenses solution saves £500,000 per year

Basildon and Thurrock University Hospitals NHS Foundation Trust is using SMART, provider of solutions for workforce management, to streamline processes that save time and money and release valuable resources back to patient care. To date, the Trust has deployed SMART’s e-Rostering, Time & Attendance and eExpenses software to support 1,800 clinical staff including 1,500 nurses and plans to expand the system to the rest of the organisation by July 2012.

Since implementing SMART, Basildon and Thurrock University Hospitals NHS Trust has generated savings of nearly £500,000 per year.

Before SMART, Basildon and Thurrock University Hospitals NHS Foundation Trust relied entirely on manual processes to record staff time, administer shifts and expenses claims. This approach was not only labour intensive but it was prone to errors. At the same time, the Foundation Trust faced the same challenges as most NHS organisations to reduce costs. The search was on for an electronic solution that could better utilise the existing workforce, make payroll processes more efficient and support compliance with legal requirements such as the European Working Time (EWT) directive.

After conducting a thorough review of the marketplace, Basildon and Thurrock University Hospitals NHS Foundation Trust selected SMART for the fully integrated aspect of the software that successfully combined e-Rostering and Time & Attendance functionality within one easy-to-use package. SMART are also able to supply Software Europe’s eExpenses solution as part of the combined package.

Over 1,500 nurses now clock into work using biometric hand readers, their attendance times feeding directly into SMART and the central payroll system to ensure accurate, up-to-date information at all times. Managers and staff alike now have the ability to record annual leave, a real bonus in an organisation that constantly changes and where shift patterns are often complicated.

Ian Child, Financial Controller at Basildon and Thurrock University Hospitals NHS Foundation Trust, commented, “The benefits of automated e-Rostering are clear to our nurses. They value the SMART system for its simplicity, openness and fairness. Most significantly, staff turnover is down. There are fewer payroll errors and our highly talented clinicians are free to dedicate more of their precious time to delivering the best possible care to our patients.”

Since deploying SMART, Basildon and Thurrock University Hospitals NHS Foundation Trust has noticed significant improvements in efficiency and the level of cost savings already justifies the organisation’s original return on investment in the new technology. In one year, it has saved:

• £100,000 in payroll administration time
• £23,000 as a result of staff now working the correct hours
• £18,000 by paying staff the correct rates
• £150,000 by reducing bank and agency spend

The move away from manual processes has rationalised rosters and supported compliance with HR legislation. The Foundation Trust has managed to reduce the number of rosters from 300 to around 80 in just one year. Accurate recording of time and attendance within the SMART system ensures that nurses work the hours they are legally obliged to as set out by EWT legislation and that they are paid for the hours they actually work.

The simplicity of the SMART system has been welcomed by staff who are now properly remunerated, both for hours worked and expenses claimed, and so have more time to dedicate to their profession. This has boosted morale and reduced staff turnover, ultimately saving money on recruitment.

Ian Child continued, “So successful has the initial roll-out of SMART been that we plan to extend the system to the rest of the organisation, everyone from administrators, directors, caterers and porters by July 2012. We have an aggressive timeframe but, thanks to SMART, we are confident we have the right support, skills and technology to contribute strategically to the Trust’s overall goals and maintain our position as the healthcare provider of choice for people in South Essex and beyond.”

Tristan Spencer, Health Market Director at SMART, concluded: “Basildon and Thurrock University Hospitals NHS Foundation Trust faces the same challenges as most NHS organisations today with the constant need to maximise efficiencies and reduce costs. SMART’s workforce management solutions enable healthcare organisations to streamline processes, boost productivity and employee morale and generate significant cost savings. Most importantly, automation means the majority of valuable time can be dedicated to delivering excellent patient care.”



About Basildon and Thurrock University Hospitals NHS Foundation Trust

Basildon and Thurrock University Hospitals NHS Foundation Trust serves the 400,000 population of Basildon and Thurrock in south west Essex as well as residents living in the neighbouring districts of Billericay and Brentwood and Castle Point.

Every year, the Foundation Trust treats 63,000 inpatients, 270,000 outpatients and attends over 90,000 A&E patients. Local people, patients and staff can become members and have a say in the healthcare services provided.

The organisation aims to offer high quality, effective and efficient patient care with a mission to remain the hospital of choice for local people.

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Established in 1986, SMART is a leading provider of solutions for workforce management aimed at helping companies to maximise the performance, productivity and value of their people. By implementing SMART’s technology, organisations can expect to achieve a sustainable reduction in their people costs of up to 10%.
SMART’s web-based workforce management solutions manage complex shifts and annualised hours to ensure adequate staffing to meet fluctuating demands, which results in reduced absenteeism and recruitment costs, an end to spiralling overtime and an improvement in productivity. Importantly, the software helps to improve employee relationships through the use of powerful self-service and the ability to implement flexible working patterns.

SMART in Healthcare
SMART/HMT deliver fully integrated workforce management solutions for all nursing, medical, administrative and support services in the NHS to help achieve improved efficiencies and significant reductions in the costs of temporary staffing and overall people costs.

As a combined force, SMART and HMT provide comprehensive workforce management solutions to a significant proportion of the UK Healthcare market. HMT pioneered the first rostering systems for the NHS in 1997 and recently launched its flagship product RosterPro Central, which has been developed using the very latest technology. In 2001, the eHL solution from SMART was selected as best of breed provider of e-rostering and time and attendance for the National ESR programme and has unique, proven and fully automated integration with ESR.

Over 600 organisations worldwide benefit from SMART’s and HMT’s solutions and services in both the private and public sectors. Customers include Gateshead Health NHS Foundation Trust, Salford Royal NHS Foundation Trust, Dudley Group of Hospitals NHS Foundation Trust, Ocado, Gist, Habitat, Jaguar, JCB, Mandarin Oriental, Sainsbury's, Swissport, Trailfinders, Tussauds Group, and Greater Manchester Fire & Rescue Service.

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Paski Matarazzo, Marketing Manager
Telephone: 01438 822229

Andreina West,
PR Artistry
Telephone: 01491 639500

This press release was distributed by ResponseSource Press Release Wire on behalf of PR Artistry Limited in the following categories: Medical & Pharmaceutical, Public Sector, Third Sector & Legal, Computing & Telecoms, for more information visit