New Version of Numara Track-It! Provides Greater Value, Convenience and Mobile Capabilities
Tampa, Fla., October 5, 2011 – Numara® Software, Inc., a global leader in service management and PC lifecycle management solutions for IT professionals, today announced the availability of its latest version of Numara® Track-It!®, the industry leading IT help desk and asset management family of solutions for small to medium businesses. Featuring the mobility of Track-It! On the Go, as well as greater inventory control and reporting of Track-It! Asset Management and the ease of Track-It! Email Conversation Management, Track-It! 10.5 offers even greater value and convenience to IT help desks.
“Our IT team is the epitome of mobile; moving between Southern California and Arizona border almost daily. The last thing we want is to be tethered to hardware Internet connections,” said Christopher Harris, User Technical Support/ Track-it Administer, County of Riverside, Calif., Community Health Agency. “With the ability to access the help desk from any smartphone, tablet or PC, Numara Track-It! Mobile will dramatically increase the speed and efficiency of our operation. Once again, Numara has equipped us with an extremely satisfying help desk solution.”
Numara Software leveraged its unique position as a market leader to gauge the broad market’s needs and responded with Track-It! 10.5. Incorporating both customer feedback and market observation, Numara’s enhancements to Track-It! further streamline help desk operations to improve workflow and speed service delivery. This new release meets the market demand for a mobile platform versatile enough to work equally well on smartphones and tablets. Track-It! 10.5 offers enhanced mobility and convenience in order to improve communication and organization for IT technicians and end-users.
“Numara’s unequaled knowledge of current market needs has a direct impact on our software upgrades,” said Dave Hansen, Numara CEO and president. “We hold current and future customers in high regard, and we’re well aware of the budget requirements inherent to small and medium businesses. As a result, Track-It!’s enhanced mobility features and additional benefits will offer users higher productivity and cost savings.”
Enhancements to Track-It! continue the tradition of providing the most comprehensive, best value in help desk software, enabling IT administrators to manage work orders and access solutions from any web enabled mobile device, conveniently retire assets and streamline help desk conversations. With the following key benefits and features, Numara brings highly sought-after enterprise-level help desk and asset management functionality to small and medium sized business:
The new mobile device web experience of Track-It! 10.5, Track-It! On the Go, which is included in the help desk solution, provides easy access to help desk activity and quick solutions from iPhone® or Android™ devices. This new feature coupled with Track-It! Web, gives technicians the freedom of location, allowing for easy management and instant access to work orders, solutions and IT assets from mobile devices or any web browser. IT can now organize and improve service delivery to their end-users with the fully integrated help desk, asset management and software license management capability of Track-It! anywhere, anytime.
Track-It! Asset Management
In direct response to customer requests Numara added asset retirement functionality to Track-It! Inventory Manager. With this new feature, technicians are now able to easily retire assets and re-allocate software licenses, Track-It! Audit and Track-It! Remote licenses for new machines. Track-It! Asset Management’s historical record keeping data enables greater asset control, efficient compliance and improved reporting.
Track-It! Email Conversation Management
Technicians now have the ability to streamline help desk conversations across various email platforms and simplify record keeping with Track-It! Email Conversation Management. With this functionality, technicians and end-users maintain quick and easy records of all conversations enabling them to append work orders, saving valuable time and increasing efficiencies across the organization.
“Having the ability to keep hundreds of email conversations organized is essential for our busy help desk. Equally important, however, is having the ability to oversee the quality of outgoing support group messages,” said Joel Taylor, CIO, Preferred Health Partners. “We pride ourselves on our customer service and with Track-It!’s Email Conversation Management system we’re assured that our communication with end-users is top notch.”
Numara Track-It! 10.5 is available immediately. Interested customers can download a free 30-day trial with full functionality at www.numarasoftware.co.uk/track-it/download/?prod=tihd . For more information on these new features and the Track-It! family of products and solutions for help desk and IT asset management, please visit www.numarasoftware.com/track-it/.
About Numara Software
Numara Software is a leading provider of integrated IT management solutions for Desktop Management, PC Lifecycle Management, Security & Compliance, Help Desk and Service Desk. Designed to optimize IT management, Numara FootPrints and Numara Track-It! collectively support more than 50,000 customer sites and nearly 20 million IT assets worldwide. Widely known for our dedicated focus on ease of use and affordability for our customers, our IT solutions deliver fast time-to-value, increased control, and reduced risk for small businesses to large companies. For more information, visit www.numarasoftware.co.uk.
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