Micro-business beats software giants in customer satisfaction Thursday 20 October 2011 PDF Print Sometimes, being small can be an advantage, especially where customer satisfaction is concerned. The Payroll Site, a family business employing just four people, has won the Software Satisfaction Award for SME Payroll Software. They were up against some much larger companies, including IRIS Software and Sage UK, who won the award in 2010. Managing Director Steven Tucker was presented the award by Alastair Campbell, who compered the ceremony at the Marriott Hotel Grosvenor Square on 18 October. The winner was chosen by a survey of customers using the 15 products in the payroll category. Most were traditional software packages, but The Payroll Site beat the competition with their innovative online payroll system. Steven said, "Sometimes, being small can be an advantage, especially where customer satisfaction is concerned." Over 10,000 customer surveys were completed across all 14 categories, with nearly a quarter falling within the SME payroll category. Steven said, "Based on previous years, we expected about 500 surveys in each category, but we were out by a factor of 5. It's a good job we have lots of happy customers, who kindly took time the time to complete the survey." Steven's brother Kenny (who is Technical Director) said, "I love running a small business, and we're all really proud of the award. I'm going to put up a new shelf in the office, just for the trophy. I'll make it big enough for next year's award, just in case." More information about The Payroll Site and the awards can be found on their websites www.thepayrollsite.co.uk and www.softwaresatisfaction.co.uk. Contact: For any further information please call Steven Tucker on 0845 652 6602 or email email@example.com About The Payroll Site Ltd The Payroll Site Ltd provides online payroll services for small UK businesses. It started in 2004 led by two brothers, Steven and Kenny Tucker. The Payroll Site is based in Bushey, Herts serving customers UK-wide. This press release was distributed by ResponseSource Press Release Wire on behalf of The Payroll Site Limited in the following categories: Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.