LONDON, UK – October 26, 2011 – Zendesk, the proven cloud-based help desk software provider, today announced the introduction of a public beta programme for Zendesk Voice in the UK, a disruptive new capability for customer and technical support operations. In minutes, Zendesk Voice empowers customer service organisations to set up cloud-based call centres at a fraction of the cost and without the complexity of conventional voice systems.
Zendesk Voice, which launched in the US and Canada in September, has already seen hundreds of customers using the system to provide call centre support for their users. With the introduction of the Zendesk Voice beta programme, Zendesk is giving UK businesses the chance to try out this exciting new functionality in advance of full launch in November. Customers signing up now will receive 20 free call minutes to allow them to explore the possibilities of this great new service.
Zendesk Voice in the UK will be available for all subscription plans (Starter, Regular, Plus+ and Enterprise) and delivers:
Rapid Results—Zendesk Voice is a VoIP system so no hardware or IT support is needed. You can set up a phone number and have incoming calls available in Zendesk within minutes.
Affordability—Zendesk Voice is based in the cloud, eliminating upfront capital investment and delivering voice capabilities at just pennies per minute.
Customer Choice—Zendesk adds voice to its wide range of ways to communicate with customers including email, web forms, online chat, and Twitter. Zendesk Voice is ideal when a customer wants to speak to a person to quickly resolve an issue.
Automated Tracking—Zendesk Voice instantly transforms voice conversations and messages into trackable assets. They are recorded, converted to transcripts and embedded into Zendesk tickets. Customers are even able to listen to their previous phone conversations through the system.
Calls placed to the system are billed at just 5 cents per minute, with no additional upfront costs or hidden fees. Zendesk Voice is powered by Twilio, the leading cloud communications infrastructure for voice and text applications. For more information go to www.zendesk.com/voice
Matt Price, Vice President and General Manager EMEA for Zendesk, said: “We’ve taken advantage of the power of Twilio to create Zendesk Voice, enabling customer service organisations to create a cloud-based call centre in minutes. Having launched in the US, we are now delighted to announce the public beta of the product in the UK – allowing both existing customers and trial users to try out this great new functionality immediately at no cost.”
“Traditional call centres are a source of frustration to customers,” said Zack Urlocker, COO of Zendesk. “You’ve got long wait times, complex phone trees and, most of the time when you finally get through to a real person, they don’t have access to the right information. Zendesk solves this frustration by converting conversations and messages into a digital format, Zendesk Voice helps ensure that nothing falls between the cracks. The customer service team can see all the customer’s details and history, making it easy to resolve issues immediately.”
Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.
For further information
General Manager and Vice President EMEA
+44 7710 169930
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