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Baroness Tanni Grey-Thompson, Britain’s greatest Paralympic athlete, will open the two-day Conference

London, UK – 20 October 2011 – itSMF UK, the UK’s largest service management user group, today announced that Lenny Henry, award winning comedian and founding member of Comic Relief, will host the itSMF UK 2011 Conference awards dinner on 7th November at the Novotel London West. Baroness Tanni Grey-Thompson, Britain’s greatest Paralympic athlete with eleven gold medals and six wheelchair marathons under her belt, will open the Conference itself which takes place on 7th and 8th November.

Now in its 20th year, the itSMF UK Conference and Exhibition is the annual event for IT Service Management professionals, offering education and networking opportunities along with its highly popular annual awards dinner. Over 40 educational sessions are scheduled ranging from practical experience-based sessions in the Lessons Learned, Softer Skills and Tips and Techniques streams, to interactive workshops and sponsor-led presentations. High-profile case studies will include Tesco Bank on building a 50-strong service capability from a team of one, the Met Office on its role in the global MyOceans project, and Heineken UK on driving ITSM transformation to support business change. Leading ITSM vendors, consultants and trainers will also be on hand to discuss the latest tools, techniques and trends.

The closing presentation will be given by Mark Hall, Deputy Chief Information Officer for HM Revenue & Customs, who will discuss ‘IT Service Management in times of austerity’, focusing on the issues facing the public sector amid unprecedented cutbacks and the likely impact on service management.

Ben Clacy, Chief Executive, itSMF UK commented: “The itSMF Conference is an opportunity for the industry to celebrate commitment,dedication and innovation in service management. We’re very grateful to our sponsors and exhibitors including platinum sponsor Pink Elephant, gold sponsors Axios, Service-now, APMG and Intel, and all the other vendors who have supported us throughout the year. We are also happy to welcome companies such as PeopleCert and Serena, who are joining us for the first time this year.”

The IT Service Management Awards recognise outstanding achievement and significant contribution to the world of IT Service Management, showcasing the people and organisations that are at the forefront of the industry. There are eight award categories this year including two student awards for ITIL and ISO/IEC 20000. The Project of the Year category will see the three finalists give 15 minute presentations at the Conference itself, and the Service Champion on the Year award will focus on one inspiring individual who has been outstanding in their field. Other categories are Trainer of the Year, Submission of the Year, Service Innovation of the Year, and finally, the prestigious Paul Rappaport award for Outstanding Contribution to Service Management.
Barry Corless, Chairman, itSMF UK commented: “Every year I walk away from our awards ceremony thinking we can’t top that next year. I continue to be proved wrong.”

For more information on the itSMF UK 2011 Conference, please contact or call 0118 900 1134.

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About the itSMF UK

Established over 20 years ago, the itSMF UK boasts over 12,000 members, 60 percent of which are from FTSE 100 companies spanning all vertical markets in the UK. The itSMF UK’s raison d’être is to help organisations and individuals deliver operational efficiency, service improvement and best practice in IT Service Management. The itSMF UK connects IT professionals with appropriate knowledge, networks and training programmes to help them better understand complex evolving IT infrastructures. Through the itSMF members can gain and learn from the experience of thousands of their IT peers. itSMF UK members are entitled to significant discounts on the latest ITSM publications and events, including seminars and an industry-leading Annual Conference, plus free attendance at Regional meetings and Special Interest Groups (SIGS). To find out more please go to or call 0118 918 6500.

Media Information:

Fiona Kenny
C8 Consulting Ltd
01189 001134

This press release was distributed by ResponseSource Press Release Wire on behalf of C8 Consulting in the following categories: Business & Finance, Computing & Telecoms, for more information visit