Mayflex, the distributor of converged IP solutions, has been awarded the IIC 2* Award in recognition for its excellence in customer service with an impressive score of 7.76 out of 10, rating it as ‘outstanding’.
Investors in Customers (IIC), is an independent assessment of excellence in the field of customer service and customer relationships. With their established methodology the research is carried out by desk research, customer questionnaires, employee and management questionnaires which focus on four key areas: understanding customer needs, meeting customer needs, delighting customers and creating loyalty.
Jason Rudge, supply chain director commented ‘Customer satisfaction is critical to Mayflex, customers have a choice and so achieving a high standard of service is essential to make sure they continue to choose Mayflex. We wanted an independent view on how we’re doing and we felt that the IIC was an established and respected company that has assessed numerous organisations throughout the UK and gave some real value and worth behind the award.’
Rudge continued ‘We’re delighted with the result, especially as it’s the first time that we’ve gone through the process. The feedback from both the staff and the customers was excellent and as well as providing statistics there are also a great number of comments that we can take on board and improve on where applicable. Our top three key strengths, as highlighted by customers were, ‘easy to do business with’, ‘product quality’ and ‘communication’ and the large majority were happy to recommend Mayflex. Our aim is to continue to improve further and next time to hopefully achieve the 3* award.’
Neil Craig, Managing Director of Investor in Customers, added: ‘Mayflex’s customers are clearly satisfied with the quality and range of products offered, and their results reflect this. Customers confidently scored the company, praising them for being easy to do business with, and as a result of the outstanding service they consistently receive many are willing to recommend the company to others.”
Rudge concluded ‘We would like to thank all our customers and staff that took part in the survey and their feedback will be vital in how we improve moving forward.’
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Photograph: Jason Rudge (left) Supply Chain Director and Martin Eccleston, Commercial Manager holding the IIC award and certificate.
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