Frankfurt, November 16, 2011
T-Systems takes Gold, Silver and Bronze
- IT platform for customer service wins multiple awards.
- Quality standards win over jury.
- CRM growing into a central business application.
T-Systems won Gold at the 2011 SAP Quality Awards. The Germany-wide award, which recognizes successful SAP projects, was won in the New Business Application category. The jury was particularly impressed by the clear focus and unequivocal quality standards of the new T-Systems SAP-based customer service platform. More details on the 2011 SAP Quality Awards can be found at:
At SAPPHIRE in Madrid, T-Systems took second place with its non-industry-specific CRM solution and received the silver 2011 EMEA Quality Award for fast, cost-effective project integration based on SAP standards. More details on the 2011 SAP Quality Award for Europe, Middle East & Africa can be found at:
At the CRM Expo trade fair in Nuremberg, T-Systems won Bronze in the CRM Best Practice Award in the “Launch” category with its system platform for all customer service processes. The Deutsche Telekom corporate customer arm also helped to implement the overall project at Autohaus Kunzmann from Aschaffenburg, which won second place. The Mercedes-Benz, Smart and VW dealership was awarded the prize for its pioneering example of launching an integrated CRM industry solution in the areas of sales, service and administration. More details on the awards at the CRM Expo can be found at: http://www.crm-expo.com/www7/de/award/gewinner11.asp
Deutsche Telekom AG
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About Deutsche Telekom
Deutsche Telekom is one of the world’s leading integrated telecommunications companies with around 128 million mobile customers, 35 million fixed-network lines and almost 17 million broadband lines (as of June 30, 2011). The Group provides fixed-network, mobile communications, Internet and IPTV products and services for consumers, and ICT solutions for business and corporate customers. Deutsche Telekom is present in around 50 countries and has approximately 241,000 employees worldwide. The Group generated revenues of EUR 62.4 billion in the 2010 financial year – more than half of it outside Germany (as of December 31, 2010).
Drawing on a global infrastructure of data centers and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions. On this basis, Deutsche Telekom’s corporate customers arm provides integrated solutions for the future of a connected business world and society. Some 47,600 employees at T-Systems combine industry expertise with ICT innovations to add significant value to customers’ core business all over the world. The corporate customers arm generated revenue of around EUR 9.1 billion in the 2010 financial year.
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