For a vendor of Capgemini Group’s size, its ability to build deep, enduring customer relationships with its testing customers is impressive.
London, UK – 2 December 2011— Capgemini Group, one of the world’s foremost providers of consulting, technology and outsourcing services, has announced it has topped Ovum’s 2011 benchmarking study of Testing Services, ranking above other world-leading technology service providers. The combined Testing Practice of Capgemini and Sogeti business units was recognized particularly for its test process expertise as well as its customer intimacy and responsiveness.
Ovum in particular noted its structured approach to testing through Sogeti’s Test Management Approach (TMap®) and Test Process Improvement (TPI®) methodologies, which are even used by other (competitive) testing services vendors. Furthermore, in many organizations worldwide, TMap® is viewed as the standard for testing, containing practical methods for a risk-based testing approach, allowing testers to optimize the cost and benefits of testing and making it easier for CIOs and test managers to obtain buy-in from C-level decision-makers.
The Ovum Services Guide: Outsourced Testing benchmarks software and systems testing services providers across the world. Ovum bases its study on 20 key criteria ranging from cost and value, service portfolio, domain expertise, innovation and talent pool. Ovum benchmarked 13 software and systems testing services providers, ranking Capgemini Group at number one, ahead of other major players in the market.
Ovum noted in particular how Capgemini Group works collaboratively with customers at an operational level in joint customer-Capgemini/Sogeti teams to agree Service Level Agreements and Key Performance Indicators to combine decision making, and share accountability. Capgemini Group was also noted for its ability to accommodate the linguistic and cultural requirements of its customers, a result of a high proportion of Capgemini Group’s testing practice being based onshore or nearshore – enabling local teams to assimilate with and work alongside the customer’s own IT professionals.
Hans van Waayenburg, Leader of the Testing Global Services Line said “ We are delighted to have been recognized by Ovum as heading the leaders board for testing, ahead of tough competition. We have just marked 25 years of providing leading quality assurance and testing services. From small beginnings in 1986 in Sogeti Netherlands, our world-class testing service has been growing at a rate of over 29% per year, with a sizeable combined team of Sogeti and Capgemini dedicated testers, active in nearly 40 countries. Our aim then and now has always been to help clients lower their costs of new and existing IT applications and to enable faster delivery with higher quality.”
Dr. Alexander Simkin, Lead Analyst at Ovum and author of the study said: “For a vendor of Capgemini Group’s size, its ability to build deep, enduring customer relationships with its testing customers is impressive. No other testing services vendor has managed to establish a global presence and strong connections with its customers the way Capgemini Group has.”
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About Capgemini and Sogeti
With more than 115,000 people in 40 countries, The Capgemini Group is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2010 global revenues of EUR 8.7 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore ®, its worldwide delivery model. Sogeti, its wholly-owned subsidiary, is a leading provider of local professional services, bringing together more than 20,000 professionals in 15 countries and is present in over 100 locations in Europe, the US and India.
Together, Capgemini and Sogeti have developed innovative, business-driven quality assurance (QA) and testing services, combining best-in-breed testing methodologies (TMap® and TPI®) and the global delivery model, Rightshore®, to help organizations achieve their testing and QA goals. Capgemini and Sogeti have created one of the largest dedicated testing practices in the world, with over 8,200 test professionals and a further 12,500 application specialists, notably through a common center of excellence with testing specialists developed in India.
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Rightshore® is a trademark belonging to Capgemini.
TMap®, TMap NEXT®, TPI® and TPI NEXT® are registered trademarks of Sogeti.
Rob Ramos or Hazel Butters
Prompt Communications on behalf of Sogeti
Tel: +44 20 8996 1653
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