Paying fees on time, providing the correct information when it is needed and reducing a blame culture were the top three items on accountants’ wish lists when they were asked what their clients could do better. That’s according to a recent snapshot poll by online accounting provider E-conomic.
Late payment of fees was the biggest issue and was cited by 39% of respondents. “While many clients will tell us that late payment and managing debtors is a major issue, they don’t seem to think that applies to us small firms of accountants – it’s a real problem getting clients to pay up on time,” said one respondent from a small three partner firm.
Almost a quarter of respondents ( 23%) wanted to receive information from their clients in a more timely fashion. “I am forever chasing for information so that we can do the VAT return,” said another respondent.
A blame culture was a bugbear for 12% of respondents along with a variety of other issues which included “Expecting me to be available with no notice,” and “thinking I can magically reduce their tax bill."
Commenting on the survey, Anders Bjornsbo, UK Managing Director of E-conomic said: “While we can’t pretend that an on line accounting system will solve all accountants’ problems, it can certainly help them get their information on time and save on face to face meetings. An on line, web based system means that accountants and their clients can be looking at the same information on a computer screen, laptop or phone wherever they happen to be.”
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