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The quality of our service has gone up significantly since engaging Kainos

Kainos’s deep Microsoft development and application management skills relieve the IT team and boost information access for employees & volunteers

London, UK – December 6th, 2011 – UK children’s charity, the NSPCC, has found itself relying increasingly on the application management services division of Kainos, as it strives to counteract the impact of economic pressures on public donations.

With 3,000 employees who rely on the timely access to accurate information to do their jobs effectively, and an army of 3,500 volunteers who use online resources to drive and support their fundraising activities, IT is critical to the charity’s performance.

Technology solutions company Kainos has played a key role in providing software development and support services to the organisation since 2009. The relationship has grown as the NSPCC has experienced Kainos’s deep technical expertise around Microsoft.Net and Microsoft Office SharePoint System on which many of the NSPCC’s IT systems are now based. Today, Kainos looks after the charity’s overarching SharePoint environment, the web sites that have been built on top of this, its Donations application which is based on an older Microsoft .Net platform, and a series of legacy applications.

“Any development work to undertake enhancements is completed via the support team who are already familiar with the applications,” notes Colin Cherry, senior IS business partner at the NSPCC. “This maximises efficiency and, when combined with the competitive rates, gives a very commercially compelling model.

“The people at Kainos are very professional, very pragmatic in their approach and have excellent skills in all the areas we need, which means they can fix problems very promptly,” he adds. “Their experience of even the more niche technologies we use is second to none.”

The real value, though, is in the business’s perception of the IT service, he notes. “Before, users felt that problems they reported went into a black hole and were never addressed. Now, they’re fixed within 48 hours, which has resulted in a very positive response from the business. The quality of our service has gone up significantly since engaging Kainos.”

About the NSPCC

The NSPCC is a major children’s charity whose aim is to eliminate cruelty to children in the UK. It targets the most acute forms of abuse and the highest risk children and families. Since its establishment in London in the 1880s, the NSPCC has helped more than 10 million children in the UK. For more details visit http://www.nspcc.org.uk/

About Kainos
Kainos is a thriving technology company with particular expertise in three core markets - healthcare, financial services and public sector.

Harnessing and optimising best-in-class solutions to address its customers’ specific needs, Kainos has particular expertise in portals, mobile and cloud - but what it really does is make organisations work smarter, faster and better. For more information, please visit www.kainos.com

PR Contact:

Carina Birt, Sarum PR
PR for Kainos
+44 1722 411150
carina@sarumpr.com

This press release was distributed by ResponseSource Press Release Wire on behalf of Sarum PR in the following categories: Business & Finance, Public Sector, Third Sector & Legal, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.