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“After 12 years with the earlier Zetron system, we had no doubts about the vendor whose solution we wanted,”

Harbour and coastguard staff on Guernsey who are responsible for safety in ports and around the island’s 48 km (30 mile) coastline, were so impressed by 12 years of reliable service from their Zetron communications control system that when the time came for an upgrade they knew exactly where they wanted to go for the replacement.

Commissioned earlier this year, their new Zetron DCS-5020 Digital Console system has passed the test of its first peak season with top marks. “After 12 years with the earlier Zetron system, we had no doubts about the vendor whose solution we wanted,” says harbour master Captain Peter Gill. “The original system helped us cope well with our workload, but technology moves on and we were aware that a current generation system would enable us to work smarter and even more efficiently. The acid test of this busy summer season on Guernsey has shown that we got it right.”

Guernsey lies in the English Channel, 113 km (70 miles) from England and 48 km (30 miles) from France. The 62 square km (24 square mile) island has a population of some 62,000, and is a popular tourist destination. Guernsey harbour and coastguard staff manage marine traffic in the approaches to Guernsey, as well as the operation of the bustling harbours of St. Peter Port and St. Sampson’s that together see up to 2,000 pleasure craft movements a day, plus commercial shipping that annually moves some 500,000 passengers and many thousands of tons of freight and bulk cargo. The same staff are also responsible for controlling remote harbour closing lights, and fog horns around the coastline that warn shipping of hazards, as well as coordinating search and rescue by sea and air in the event of a marine emergency.

Zetron’s partner in Guernsey, Radio & Electronic Services (RES), carried out the phased swap-over during the winter of 2010/11, integrating the new Zetron system with existing ICOM marine VHF and UHF radio, the public phone network, private phone circuits and an existing Zetron telemetry system used to control and monitor remote installations. Two consoles were installed in the St. Peter Port harbour office and a third in the pier head control room, linked by fibre optics. RES used Zetron’s programmable user interface to customise screen displays according to the individual preferences of the operators.

“Guernsey is a challenging marine environment and has been the scene of a number of shipping tragedies over the years,” says Capt. Gill. “In addition to the thousands of regular to-and-fro shipping movements, we lie adjacent to the busiest shipping lane in the world and we are a major destination for cruise liners. The new Zetron system has enabled us to implement many of the lessons we have learned about how we can operate most effectively.

“RES has consolidated more information than ever before onto our touch screens so staff have finger-tip control over radio, telephony and remote systems from one place. Remote harbour lights and fog horns are also controllable in the same way. If they need to move away from the consoles to another area, operators can turn on remote monitoring from the touch screens so that live radio and telephone audio is relayed to them over loudspeakers. The new system has enhanced our ability to provide an attentive and efficient 24/7 service.”

Deployed widely throughout the world* with public safety, transportation and utilities, the Zetron DCS-5020 Digital Console enables small to medium sized operations control rooms to combine telephony with both digital and analogue radio control. It supports combinations of up to 30 resources including up to 16 screen-based operator consoles. Distributed processing gives the DCS-5020 flexibility, scalability and robustness, delivering the high degree of resilience required for mission-critical 24/7 applications.

About Zetron

For over 30 years, Zetron has provided mission-critical communications solutions for customers in public safety, transportation, utilities, manufacturing, healthcare and business. With offices in the U.S.A., UK, Australia and numerous field locations, Zetron supports a worldwide network of resellers, system integrators and distributors. This gives Zetron a global reach as well as a local presence in the regions it serves. Zetron is a wholly owned subsidiary of JVC Kenwood Corporation. For more information, visit

* The DCS-5020 is currently not available in North America

For further editorial information:

Zetron Inc.
Alan Pinnegar, VP and general manager - EMEA
T: +44 1256 884961

Sage Partnership
Kevin Fiske
T: +44 1189 344007

This press release was distributed by ResponseSource Press Release Wire on behalf of The Sage Partnership in the following categories: Computing & Telecoms, Transport & Logistics, for more information visit