London, 13 December 2011 - An innovative public-private partnership is set to improve transactional services for Slough Borough Council, delivering GBP26.5m savings over the next ten years and bringing new business into the town.
The partnership with global business process outsourcing group arvato will see GBP3.8m being invested into transforming services such as revenues and benefits, payroll, finance services, HR and logistics services. The partnership will go live on 2nd April 2012.
Under the agreement, staff from four service areas within Slough Borough Council will transfer to arvato on their current terms. The services will be delivered through the creation of the Thames Valley Transactional Service Centre – a shared service hub, which will not only support the council’s services, but will also offer transactional solutions to a wider range of private and public sector organisations, creating employment opportunities for Slough.
arvato has also guaranteed the creation of 100 apprentice positions, who will be trained to NVQ Level 2 in contact centres.
Rainer Majcen, managing director, public sector, arvato UK & Ireland said, “Our approach to enhancing services and achieving cost savings is based on investment - in infrastructure, technology and people – and a fundamental belief in collaboration.
“Slough is a strategic location for our business, and we believe the joint development of the shared service with the council is an important move forward in how public sector organisations can start to take the lead in delivering service excellence.”
Councillor Rob Anderson, Leader of Slough Borough Council said, “The council is committed to protecting front line services, looking for innovative ways to save money and drive efficiencies. arvato has a long and successful track record of delivering this type of partnership project – both in the UK and internationally, across the public and private sectors. Our collaboration represents an innovative approach that will safeguard local jobs, maintain high service levels, and secure new investment into the local economy, as well as providing our staff with a fantastic opportunity to develop their careers.”
arvato is one of the world’s leading business process outsourcing companies with over 50 years’ experience in the sector. As well as providing services to councils such as Sefton Metropolitan Borough Council, Chesterfield Borough Council and East Riding of Yorkshire Council, its customers include international brands and businesses such as Microsoft, Land Rover and Astra Zeneca.
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About arvato UK & Ireland
arvato is a trusted global business outsourcing partner to the private and public sectors in the UK. With more than 50 years of experience in outsourcing, arvato combines expertise in business process outsourcing (BPO), finance services, contact centres, loyalty and customer retention, supply chain solutions, and public sector and citizen services to deliver innovative, individual solutions. arvato has long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients. It is a subsidiary of arvato AG, an internationally networked outsourcing provider with over 60,000 people employed in over 270 subsidiaries across 35 countries worldwide. arvato has annual revenues of approximately €5bn contributing nearly a third of the Bertelsmann group annual revenues of over €15bn. For more information, visit www.arvato.co.uk.
About Slough Borough Council
Slough Borough Council is a unitary local authority serving a culturally diverse population of 119,000. The town of Slough is well connected given its convenient location in the county of Berkshire and a 15 minute train ride away from London Paddington. People are proud to live and work in Slough where diversity is celebrated and where residents can enjoy fulfilling prosperous and healthy lives. The council’s vision is to make a difference to its communities and environment by taking pride in Slough. For more information, visit www.slough.gov.uk.
For further information or relevant photography, please contact:
Head of Marketing
arvato UK & Ireland – Public Sector
Tel: +44 (0) 1482 883521
Senior Account Director
Tel: +44 (0) 161 235 0301
Slough Borough Council
Tel: +44 (0) 1753 875505
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