City Building (Glasgow), one of Scotland’s largest construction companies, with a turnover in excess of £200m, has chosen 1st Touch mobile software to control, manage and support the activities of its responsive repairs and gas operatives working for over 40 of the company’s housing clients.
Having originally tried another mobile application, City Building was very aware of both the benefits and challenges of successfully implementing an effective mobile solution. However, with the significant potential rewards of choosing the right system going forwards, City Building decided to identify a mobile application that more closely integrated with their bespoke Civica system. This captures and manages all repair activity across the company’s client base. Any such PDA based solution would also need to integrate seamlessly with their appointment scheduling system from OptiTime. After an in-depth tender process City Building chose 1st Touch mobile software which not only met their integration requirements fully but also enabled them to take the development of tailored client solutions in-house.
1st Touch applications can bring significant efficiencies and productivity increases to any application where field based operatives provide services and the company has already won widespread acclaim in the social and local authority housing market. The resilient but flexible system enables programming-free, user-customisable PDA based solutions to be created through its easy to use graphical interface and is specifically designed to simplify handheld form design and data capture. Any type of electronic form can be generated without the need for Business Process Mapping. The system also smartly links the operatives’ PDA to existing back office solutions. In support of this, 1st Touch has also developed high quality integrations with most of the leading housing management systems used by local authority housing organisations, RSLs, Charities and ALMOs. This includes the Civica system in place at City Building.
Says Angela Murphy City Building’s Head of IT, “We undertook a great deal of groundwork to identify the right system to meet our needs. Flexibility and integration with our existing applications are important to us, so 1st Touch scored well there. However, we also needed a solution that would allow us to take development in house. This is an expanding part of our business as it allows us to change the system to accommodate the specific needs of clients. Thus with 1st Touch in place, we are able to respond even more rapidly to our customers and therein able to provide even better customer service. In fact we can now give clients real time updates and as the clients themselves have access to the application, they can see the job status themselves at a glance. When you look at the processes now in place, the amount of paperwork and admin are significantly reduced and that is good news for all concerned.”
Robert Dent, Chief Executive of 1st Touch was quick to recognise the high levels of professionalism and customer service excellence at City Building, commenting, “City Building has built a reputation, throughout Scotland, for its commitment to excellence in all aspects of its work and its customer interface. One of the key strands of this uncompromising drive to quality is the sector leading standards they apply to customer service and the investment in 1st Touch mobile technology reflects this. We look forward to working closely with them on rolling our technology out to other business areas over time.”
About 1st Touch (www.1sttouch.com)
1st Touch, based in Southampton UK, has enabled dozens of field workforce-based organisations to embrace new mobile technologies and so achieve significant savings, greater productivity and more cost-effective use of resources.
1st Touch Mobile delivers clear and unique benefits:
- Reduced costs to organisations because airtime is minimised and the system is always available – with or without airtime.
- Flexibility through simple customer control over forms creation and amendment.
- Integration to multiple back office and other enterprise software applications, so that data is entered only once.
With its widely acclaimed mobile technology, 1st Touch has a clear focus on the Social Housing and Local Government markets. Many social housing providers and local authorities, at large, now benefit from the fast and tangible, best of breed benefits that 1st Touch mobile technology delivers to the enterprise.
To date, over 50% of the social housing market, which has deployed mobile technology, has chosen to implement 1st Touch. In local government, 1st Touch has already been adopted for a wide range of mobile workforce uses. Ready to use applications for local authority organisations include: Public Buildings, Highways/Street Services, Environmental/Waste Management, Revenues and Benefits, together with Planning Control and Trading Standards.
1st Touch is a PartnerSelect Authorised ISV for Motorola and an Embedded Technology Partner with Microsoft.
For further information, please contact:
0871 716 3060
The RIGHT Image PR & Digital Marketing Group
0844 561 7586
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