CNA Insurance has awarded a three-year £2 million desktop outsourcing contract to Digica that will help reduce its desktop management costs by as much as 30% in the first year.
Digica is managing CNA’s 300 desktops over 10 locations and 5 countries across Europe using a combination of on-site support and remote management techniques by Digica’s own staff based permanently at CNA’s site in the City of London.
As well as providing desktop and server support, Digica is proactively developing a service improvement model designed to enhance the end-user service.
Prior to this award, CNA had not deployed desktop standards, and so 400 employees were using a combination of Lotus Notes and Microsoft mail over both Token Ring and Ethernet networks. This, combined with limited procedures and documentation, lead to an average of 500 support calls per month, most of which were infrastructure related. The environment was fast becoming unsupportable and costs were spiralling out of control.
"Digica started by helping us standardise our desktop environment to prevent recurring problems and, therefore, reduce the time spent on support", said Anthony Preston, CNA’s European IT Director. "Support calls are now down to 150 per month and user perception has vastly increased. We expect to see our desktop costs fall by as much as 30% in the first year and, with a more stable environment, staff have been freed up for higher value tasks within the organisation. We shall shortly be extending this standardised model across our European operations."
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Notes for editors:
CNA is one of the largest insurers in the USA and not only provides a broad range of property/casualty, life and health products, but also offers key client services such as risk management, information services, healthcare management and claims administration. Established over a hundred years ago, CNA now employs more than 20,000 people around the world, including 6000 at their Chicago Headquarters.
Digica is the UK’s leading specialist in mid-range and desktop outsourcing, providing a range of services tailored to meet its customers’ demands. These services include Midrange Operations, Desktop Outsourcing, Applications Management, Desktop Sales & Services and Application Service Provision (ASP) - the delivery of applications to the desktop on a ‘pay as you go’ rental basis. Digica is accredited as an ASP Partner with UUNET, an MCI Worldcom company, which provides VPN connectivity between customers’ locations and Digica’s datacentres.
Digica supports 63,000 end users at more than 500 customers, 24 hours-a-day, every day of the year.
Digica is a member of the DCS Group PLC, a leading international supplier of computer systems and services with a turnover in excess of £164 million. The DCS Group has been voted by Forbes, the US business publication, as the Number 1 ranked company in the world under $500 million value.
Digica’s customers include Bradford & Bingley Building Society, Carat, ChiRex Inc, Cray Valley, Crazy George’s, Dairy Crest, DTS Logistics, Fisher Foods, Freshbake Foods, Hexcel Corp, Hodgson Chemicals, The Jacobs Bakery, Northern Foods, Poly-Lina, Premier Refractories International, Sanden International, Tradeteam and Yorkshire Electricity.
For further information contact:
Niki Torrance, Marketing Manager, Digica, Phoenix House, Colliers Way,
Nottingham NG8 6AT
Telephone: 0115 977 7043 (Direct)
Mobile: 07967 455583
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