Skip navigation
Skip navigation
You are using an outdated browser. Please upgrade your browser.
The TCM Group Logo

All the speakers were amazing, the delegates were engaging and the room was buzzing with excitement. This was an outstanding event

• The Department for Business, Innovation and Skills clears up uncertainty and educates delegates on Government initiatives for improving workplace dispute resolution and mediation.

• National mediation conference with speakers from UK Government, CIPD, BT, Boyes Turner and The TCM Group enjoys great success and a big round of applause.

On 19th of January 2012, The TCM Group in partnership with the Department for Business, Innovation and Skills and the London Chamber of Commerce and Industry hosted a Briefing Seminar on the Government’s response to the ‘Resolving workplace disputes’ consultation. The response states that mediation should become a preferred mechanism for organisations to resolve disputes without the need to go to court.

The prestigious event attracted a large number of HR professionals, journalists and bloggers from all over the UK, curious to find out more specific details about the Governments’ response to the consultation, which includes a pilot mediation network scheme for SMEs in Manchester and Cambridge. The latest media buzz about mediation helped set the record breaking attendance, following two popular articles in the Independent newspaper and Working Mums online magazine.

The impressive array of keynote speakers, including Gail Davis from BIS, talked passionately about mediation and how it has the potential to revolutionise the way workplace disputes are handled by cutting out the lawyers, the tribunals and the courts.

Mediation is a process of dispute resolution during which the parties, with the help of a neutral mediator, work together to secure a constructive and lasting solution to a conflict or dispute.

Mediation is voluntary and confidential. The mediator encourages the parties to share their concerns in a non-blaming manner. Mediators facilitate open and honest dialogue at a time when communication has often broken down. They promote empathy and understanding between the parties and as a result the parties are able to resolve their own differences without need for a solution to be imposed.

Most speakers focused on last year’s number of employment tribunal claims and impressed the delegates by demonstrating the amount of money, time and business focus they can save if mediation was embedded in their alternative dispute resolution strategies.

Caroline Waters, Director of People and Policy at BT, commented:

“All the speakers were amazing, the delegates were engaging and the room was buzzing with excitement. This was an outstanding event and I am really looking forward to The TCM Group’s next one.”

Presentations slides are available for download below:

Resolving workplace disputes - Gail Davis, Department for Business Innovation and Skills (BIS)
Reforming workplace dispute resolution: a CIPD perspective - Mike Emmott, CIPD
Resolving employment disputes - Michael Farrier and Helen Goss, Boyes Turner
Mediation: a common sense approach to dispute resolution - David Liddle, The TCM Group

Breakfast Briefing Brochure

For Editors

• TCM is a leading provider of workplace, employment, business and consumer mediation services. They work with organisations across the UK, Europe and Asia to develop constructive, effective and sustainable remedies for conflicts and disputes.
• David Liddle, Founder and Director, regularly comments on mediation, dispute resolution and labour relations issues in the media including Sky News, BBC News 24, Daybreak, BBC Radio and various trade press.
• TCM has created and sponsors the first UK award for Innovation in Dispute Resolution in conjunction with Personnel Today.
• TCM was invited by the CBI to take the lead on the production of an innovative mediation film, distributed to over 20,000 CBI members. The film’s aim was to improve the way disputes are managed across UKPLC.
• The company trains over 1000 individuals in the art of mediation each year. This includes HR professionals and business leaders. Plus other employees who are committed to improving the way that they resolve workplace and business disputes.
• TCM delivers mediation services to an unrivalled list of some of the world’s leading brands including: Lloyds Banking Group, BT, The Arcadia Group, Marks & Spencer, Vodafone, HSBC and The Co-operative

Press enquiries and social media

For press and media enquiries, please contact Panos Papakostis on
020-7404-3195 or Email:

Keep in touch with The TCM Group online:

TCM’s Founder & Managing Director online contact details:



This press release was distributed by ResponseSource Press Release Wire on behalf of The TCM Group in the following categories: Personal Finance, Business & Finance, Education & Human Resources, Public Sector, Third Sector & Legal, for more information visit