Leading Hong Kong-based IP telephony specialists, Expert Systems IVR (Asia), has recently become one of the newest members of the Aura Alliance – the world’s largest Avaya global partnership. With subsidiary offices located across China, Taiwan, the Philippines and Indonesia, ESI’s appointment bolsters the Asia-Pacific presence of the Alliance and takes the total number of worldwide members to 43.
Over the last two decades, ESI, an Avaya Gold Partner, has established a successful track record in delivering innovative converged communication solutions, meeting the voice, data and video needs of some of the region’s largest, most forward-thinking organisations and helping them reduce costs and optimise resources.
A major contributor to ESI’s success and the longevity of their client relationships comes from a sustained focus on the lifetime value of their solutions. “We have always placed great importance on developing advanced communication platforms for our clients that are able to evolve with changing technologies and adapt to individual business needs. Customer relationship is considered as a long term partnership and Trust building is the key in our vision” comments Manson Cheung, Senior Sales Manager at ESI. “This focus means our customers have competitive advantage – now and in the future.
For Cheung, ESI’s approach to business is echoed in the fundamental principles underpinning the Aura Alliance: “As part of the Alliance, we know that every member shares the same values and high professional standards, wherever they’re based. In turn, when our multinational clients choose the Aura Alliance for international telecoms solutions, they can be confident that service, pricing and levels of expertise will be consistent, worldwide. That’s a huge benefit when you consider the complexities of global deployment.”
Founded in the UK by G3 Telecommunications plc, the Aura Alliance is now represented by Avaya accredited members in more than 90 countries around the world and continues to grow at a pace.
Aura Alliance CEO, Tony Parish says: “Avaya works closely with us to continually develop processes, services and technical excellence. This support, combined with our members’ depth of experience and expertise means that no other alliance is better placed to design, implement and maintain global communications infrastructures. ESI’s membership significantly strengthens our connections in the Hong Kong and Macau regions and marks another significant step in further enhancing our service offering.”
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About Expert Systems IVR (Asia) Co., Ltd. [ESI]
Expert Systems IVR (Asia) is an Avaya Gold Partner and one of the leading integrated telecommunication solution providers operating in the Asia-Pacific region. Based in Hong Kong, and with subsidiary offices in a number of Asian countries, ESI has an 18 year history of delivering a wide range of high quality, large-scale communication projects for clients in a variety of market sectors, with strong experience in telecom integration for both enterprises solution and Services provider NGN/PSTN, helping clients to reduce costs and improve business efficiency.. For more information, call +852 - 2362 1822 or visit www.esi-asia.com
About Aura Alliance
The Aura Alliance is an international group of Avaya Business Partners, working together as a single organisation to provide global support for multi-national enterprises. By maintaining consistent service levels, prices and technical skills across all countries, the Aura Alliance simplifies the administration of global Avaya projects and ensures the most cost-effective solution. Aura Alliance Members adhere to the Avaya Connect programme, providing a globally consistent framework that streamlines processes, pricing, training and certification requirements.
For more information, contact:
+44 (0)844 822 3278 firstname.lastname@example.org
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