Actuate has been awarded a MarketTools ACE Award in the “Customer Satisfaction” category for the fifth year in a row
ACE Award Recognises Actuate’s Sustained Excellence in Using Enterprise Feedback Management to Increase Customer Satisfaction and Improve Customer Support
London, UK – February 22nd, 2012 – Actuate Corporation (NASDAQ: BIRT), “The People behind BIRT”® and the leader in open source business intelligence (BI), today announced an accolade demonstrating its ongoing excellence in customer satisfaction. Actuate has been awarded a MarketTools ACE Award in the “Customer Satisfaction” category for the fifth year in a row.
The MarketTools ACE Awards program certifies, acknowledges, and celebrates outstanding achievement in customer satisfaction, employee satisfaction, and partner satisfaction. Receiving a MarketTools ACE Award is a distinct honour that demonstrates the recipient’s rigorous application of enterprise feedback processes and its outstanding performance as measured by those processes. Actuate earned a 2012 MarketTools ACE Award based on overall satisfaction with the entire Actuate customer support experience.
"We are delighted to recognise Actuate as a leader in applying the knowledge gained from its voice of the customer program to improve overall business results,” said Scott Arnold, President and CEO of MarketTools, Inc. “We are proud that Actuate relies on MarketTools CustomerSat for its enterprise feedback management initiatives.”
“Actuate’s absolute commitment to ensuring the satisfaction of our customers is what sets us apart in the Business Intelligence vendor landscape,” said Pete Cittadini, CEO and President of Actuate Corporation. “The agility of ActuateOne® and our value added offerings for BIRT are best-in-class. With award winning customer support our customer base is well positioned to meet their BI and information application deployment goals.”
About Actuate’s Customer Service
Actuate strives to ensure that every customer implementation of their products is successful, is delivered in a timely fashion and accommodates their customers’ evolving business needs. They are dedicated to providing the highest quality of service to every customer from development through production. To learn more about services and support from Actuate visit: www.actuate.com/services/support.
About the MarketTools ACE Awards
Established in 2005, the MarketTools ACE Awards program recognizes outstanding achievement in customer, employee and partner satisfaction. To be eligible for a 2012 MarketTools ACE Award, clients must have conducted one or more surveys to assess customer satisfaction or partner satisfaction between October 1, 2010 and September 30, 2011, and complete an application form. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. The customer feedback on which awards are based must be representative of the entire business, business unit or business segment to which the award applies. MarketTools ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of the target audience or representative sampling with specified minimum confidence levels and maximum margins of error.
About MarketTools, Inc.
MarketTools was named by Forrester Research as a leader among EFM Satisfaction and Loyalty Solutions Vendors. MarketTools is the leading provider of software and services for enterprise feedback management (EFM) and market research. The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact. As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London. For more information, please visit: www.markettools.com.
About Actuate – “The People Behind BIRT”®
Actuate founded and co-leads the Eclipse BIRT open source project. ActuateOne® is a unified suite of products for rapidly developing and deploying BIRT-based custom Business Intelligence applications and information applications. Applications built with ActuateOne provide one user experience regardless of task or skill level; are supported by one server for any deployment including cloud; and are built with one BIRT design that can access and integrate any data source - including high volume print streams. ActuateOne adds rich data visualizations, including interactivity, dashboards, analytics, and deployment options to web and mobile BIRT applications, helping organizations drive revenue through higher customer satisfaction and improved operational performance.
Actuate has over 5,000 customers globally in a diverse range of business areas including financial services and the public sector. Founded in 1993, Actuate is headquartered in San Mateo, California, with offices worldwide. Actuate is listed on NASDAQ under the symbol BIRT. For more information, visit the company's website at www.actuate.com or visit the BIRT community at www.birt-exchange.com.
Carina Birt, Sarum PR
PR for Actuate UK
+44 1722 411150
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