Global digital marketing agency, Fortune Cookie has created the brand new role of Director of User Experience as it continues to expand its capabilities in designing and creating amazing customer experiences for clients.
Richard Wand joins from EMC Consulting (ex Conchango) where he was formerly Head of Experience Design, helping premium brands like Virgin, Dixons Retail, John Lewis, ASOS, Tesco, Barclays and the BBC create better experiences through mobile, kiosks and online. Richard joins Matt Lindop, Head of User Experience at Fortune Cookie, responsible for accounts including Legal & General, BP and National Rail Enquiries, in leading the user experience team.
Justin Cooke, CEO and founder of Fortune Cookie, says: “The prospect of combining Richard’s unique talent and vision with Matt’s leadership and what is already the UK’s hottest User Experience shop is exciting – I have no doubt that this appointment will take Fortune Cookie to the next level.”
Richard Wand adds: “My passion, or is it obsession, lies in putting people at the heart of the process to deliver not only compelling and meaningful customer experiences, but doing it with a sprinkling of magic to bring a real feeling of delight to the user. I’m absolutely delighted to be joining the Fortune Cookie crew and spreading some of that magic across the campaigns we deliver for our clients around the world.”
Background on Fortune Cookie
Founded in 1997 and headquartered in London, Fortune Cookie is now a global, full service digital marketing, strategy and technology company with over 150 staff operating 24/7 across 5 continents and revenues of £12 million.
The world's leading brands choose Fortune Cookie because we create outstanding digital experiences that make a significant measurable difference.
Our clients include American Express, AEGON, BP, City of London, De Beers, Domestic & General, FIBA, Fitness First, Lawn Tennis Association, informa, Legal & General, National Rail Enquiries, Mail Online, NetJets, RICS, Rio Tinto, Royal Caribbean International, Small Luxury Hotels of the World and UEFA.
Six Degrees Ltd
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