Opportunity to learn how improving the physical customer experience can increases sales
Bedfordshire – 29 February 2012 – Qmatic, the world leader and innovator in customer flow management (CFM) will showcase its portfolio of solutions at the Retail Business Technology Expo, Earls Court, London, 13-14th March 2012. Visitors to Qmatic stand 780 will learn how improved customer satisfaction and being able to link customers to the most appropriately skilled sales or service person are key investment priorities in the retail sector.
Furthermore, visitors to the stand can discuss the findings from Qmatic’s “Customer Flow in Retail” survey. It reveals the growing adoption of kiosks and digital media to increase customer satisfaction, deliver added-value customer service and maximise shopper spend.
WHAT: Qmatic Exhibiting at Retail Business Technology Expo; Stand 780
WHEN: 13 - 14 March 2012
WHERE: Earls Court, London
CFM encompasses the entire customer journey from pre-arrival through to post-serving, including the provision of management information at every stage. It can range from both independent and networked virtual and linear queue management, intelligent camera deployment, digital media, kiosk systems, customer feedback devices and mobile phone applications through to simple barrier and in-store merchandising configurations.
David Anahory, UK CEO at Qmatic, explains, “How brands proactively manage the waiting experience and deliver on the brand promise by interacting with customers in a meaningful way generates measurable gains – including greater time spent in store, fewer ‘walk-aways’ and abandoned purchases, and higher levels of shopper return visits – all of which add to the bottom line.”
To learn more about customer flow management or for a copy of Customer Flow in Retail, call +44 (0) 1234 757110 or visit the Qmatic stand 780, at the Retail Business Technology Expo in Earls Court, 13-14th March 2012.
Qmatic is the world leader and innovator in Customer Flow Management (CFM) solutions that are designed to increase sales and productivity while reducing costs for organisations in the retail, retail finance, public, healthcare and travel sectors. Its software, hardware and consultancy helps organisations such as Barclays, Boots, Homebase and Marks & Spencer to value time within the physical customer experience and derive real-time management information (MI) that powers meaningful business decisions. This MI can drive important considerations such as in-store/branch/location skills routing, store layout and design, employee training and job satisfaction, customer loyalty and retention, brand equity, opportunity sales, real-time feedback and problem resolution as well as efficiency and cost control. Qmatic’s services range from barriers, through to both independent and networked virtual and linear queue management systems, to mobile phone applications, kiosk systems and new media.
Natalie Sutton/Danielle Cook
07768 026197 / 07900 521525
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