Skip navigation
Skip navigation
You are using an outdated browser. Please upgrade your browser.

Charity to significantly reduce manually intensive administration and improve management of resources

Make-A-Wish Foundation® UK, the premier charity specialising in granting magical wishes to children and young people fighting life-threatening conditions, is implementing an integrated system comprising a suite of financial management, electronic procurement, HR and payroll and expenses solutions from m-hance. This new system will enable Make-A-Wish to significantly reduce manually-intensive administration, improve management reporting and manage its costs and income streams more effectively to support its future growth plans. The m-hance system will be rolled-out in a phased approach from April 2012.

Make-A-Wish has expanded rapidly in recent years which has seen the organisation’s income grow considerably to £6 million. The charity granted 898 wishes in 2011, compared with 663 in 2010, and its number of applicants for wishes grew by 51% over the same period, placing a strain on its existing systems and manual-based processes.

Lynne Mackintosh, Director of Finance, at Make-A-Wish Foundation UK, says, “As the organisation has grown so too has our need for more timely and accurate information. Our existing system can no longer cope with the volumes of data we are processing and is very restrictive both in terms of management reporting and analysis. We therefore decided to make a longterm investment in market-leading software in order to achieve efficiency savings both now and in the future.”

Mackintosh continues, “After evaluating several software providers, m-hance’s system was the closest fit to our business requirements and offered the advanced functionality we needed to support us as we continue to grow. The company also has an excellent reputation in the not-for-profit sector.”

With m-hance’s system in place Make-A-Wish will replace manually-intensive paper processes with automated electronic procedures. This includes automating employee expenses, requisitions, purchase orders and tailored management reports, eliminating the need to store and extract data from multiple Excel spreadsheets which are often out-of-date. The system’s advanced reporting capabilities (using Jet Reports’ functionality) will also be integrated with Make-A-Wish’s donorflex fundraising software to provide easy comparison between budgets, forecasts and actual spend to enable the organisation to monitor its income streams more effectively.

Furthermore, m-hance’s integrated solution will enable Make-A-Wish to electronically store, update and process HR and payroll information such as holiday forms, sickness and absence relating to its 47 employees, further eliminating paper.

Mackintosh comments, “m-hance’s system will enable us to quickly produce management reports and more easily analyse comprehensive financial information in real-time. This will ensure we make better informed decisions which are essential to our planned growth and ongoing success. Utilising the system’s advanced reporting functionality alongside our donorflex fundraising software will also help us to manage our income streams more effectively and efficiently whilst maintaining tighter financial control.”

Mackintosh adds, “Replacing paper-based manual processes will significantly increase productivity by reducing the time it takes to process an expense claim from 45 minutes to 15 minutes. Handling less paper will also mean we don’t have to employ additional employees, resulting in further efficiency savings for the organisation.”


About Make-A-Wish

Make-A-Wish Foundation UK grants magical wishes to children and young people fighting life-threatening conditions. Since being established in the UK in 1986, the charity has granted over 7,300 wishes.

There are presently 20,000 children and young people living in the UK with a life-threatening condition. This year alone, 1,400 children will turn to Make-A-Wish to have their special wish granted. In order to achieve this, Make-A-Wish needs to raise £6.8m in 2012 and will need the support of more than 650 volunteers. Make-A-Wish is affiliated to Make-A-Wish Foundation International – It is now the largest wishgranting organisation in the world and helps to serve children in 47 countries on five continents through its 36 affiliate offices.

About m-hance

m-hance is a UK-based company providing innovative and functionally rich business software solutions to 2400 mid-market sized organisations including G4S, Stafford Lynch, Hewden and Endsleigh Insurance. m-hance’s core solutions offering consist of financial management, CRM, HR & Payroll, managed services and software development in a variety of vertical markets including distribution, manufacturing, not-for-profit, professional services and infrastructure.

m-hance has been formed following the acquisitions of Calyx Software, Gyrosoft, Trinity Computer Services and elements of MentecPlus, Touchstone Group and Maxima Holdings plc. m-hance is currently supported by 230 staff from offices in Manchester, London, Loughborough, Dublin and Glasgow. m-hance also has offshore development capabilities in India and the United States.

Press Contact:

Ben Carey, PR Manager
T: 07713 196971 e:

This press release was distributed by ResponseSource Press Release Wire on behalf of m-hance Ltd in the following categories: Business & Finance, for more information visit