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Independent MPS providers offer vendor-agnostic, niche market, and best-of-breed technology, promising to expand penetration

Manchester, UK – 12 April 2012 – Managed Print Services (MPS) continue to increase in maturity as providers expand and refine their capabilities according to Quocirca in the Vendor Landscape: Managed Print Services global report. Featured within the report is M2, Europe’s leading independent managed print IT services company.

The global report, which offers an independent evaluation of suppliers, looks at how the emergence of independent MPS providers offer vendor-agnostic, niche market, best-of-breed technology, software and services is promising to expand the penetration of MPS beyond the exclusive domain of large enterprises.

Louella Fernandes, lead author and principle analyst at Quocirca, said, “Independent MPS providers play an important role in delivering impartial assessment services and unbiased MPS recommendations as the provision of multivendor services for break-fix, support, supplies replenishment etc. enables organisations to protect existing hardware investments rather than moving to a single-vendor standardised print environment. Having the flexibility to support devices from multiple vendors, independent MPS providers can innovate with the latest technology, introduce new capabilities and work with the widest range of print-related equipment vendors to ensure maximum savings.”

One of only two independent MPS providers featured, M2 differentiates itself through its comprehensive consultancy services, IT expertise, a remote management platform called M2 Intelligence, service excellence and customer loyalty as well as account management and continual improvement.

John Taylor, CEO of M2 said, “We provide customers with a truly independent assessment of the ‘as is’ state of their printing and make recommendations to offer a best practice MPS solution. Our investment in skilled IT architects, program managers and developers allow us to ensure customers maximum ROI from their software investment. We do all this while setting high SLA standards against stringent KPIs to demonstrate our service delivery quality through regular and detailed reporting to customers.”

M2 Intelligence, a highly integrated platform, provides a full end-to-end system over all MPS operations that provides the customer with total transparency and therefore total confidence in the control and service performance of M2 within its fleet and infrastructure. This enables proactive consumable, service and device management, enabling leading service level performance as well as a complete asset management system to ensure full control.

Businesses are increasingly turning to MPS to tackle the escalating costs and inefficiencies of operating complex and poorly integrated printer fleets. Quocirca estimates that over half of enterprises will be using MPS by 2014.

“Whilst cost efficiency is always going to be the key driver, MPS is a compelling way to reduce risk, improve sustainability and drive business improvement. Independent MPS providers are well positioned to extend the reach of MPS to a broader market.” concluded Fernandes.

To download the report visit www.m2.uk.com.

About M2
M2 is the Europe’s leading Independent managed print IT services company. Offering a proactively managed ranged of office print strategies, infrastructures and document processes, M2 helps organisations’ reduce office print costs, waste and risk. Through a consultative audit and assessment process, M2 provides organisations’ with a customised best practice solution that benefits from the company’s vendor agnostic approach. The company’s professional account management teams helps secure sustained benefits and provides a continuous improvement programme.

M2 provides all its own expert resources including engineering break-fix services to IT consultancy and support services. M2 provides a national UK service and specialises in the mid to large corporate market. Customers include Atkins, LSBU, Kings, Manchester Airport, Moorcrofts, Westwood College and Shoosmiths. For more information visit www.m2.uk.com.

M2 won the managed print services (MPS) award in the Shift to Services category at Canon Europe’s 2011 Premier Partner Conference.

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