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The changes we’ve made to our partner program recognize the value our partners bring to the Sugar ecosystem

SugarCRM, the world’s fastest-growing customer relationship management (CRM) company, today announced that the company has further expanded its award-winning SugarCRM Open+ Partner Program, strengthening its commitment to the channel and further positioning partners for success. The program changes include new business planning and support to help partners drive more revenue, the formation of a partner advisory board, and a partner certification program.

These program enhancements come as SugarCRM is experiencing significant growth and accelerating momentum in its channel-focused business model, with 39 new partners signing on in the first quarter of 2012. In support of this strong channel growth SugarCRM is also announcing the signing of a new channel distribution agreement with Ingram Micro, the world’s largest IT distributor.

“The changes we’ve made to our partner program recognize the value our partners bring to the Sugar ecosystem,” said Jeff Campbell, vice president of worldwide sales and customer advocacy for SugarCRM. “We’re giving them the support they need to exceed their goals, and we’re also providing greater access for partners to SugarCRM executives at the highest levels.”

Support for Business Success
To help partners grow their businesses and generate more revenue, SugarCRM is creating new marketing and business planning programs to help partners increase their sales effectiveness. As partners meet their goals, SugarCRM will provide additional incentives to enable partners to increase the profitability of their SugarCRM business.

Partner Advisory Board
SugarCRM has also formed a 12-member partner advisory board, which will provide guidance and feedback from the partner community to SugarCRM. The first advisory board meeting will take place during SugarCon, SugarCRM’s annual customer, user, and partner conference.

“The advisory board is evidence of SugarCRM’s continued commitment to its partners,” said Jim Ward, president and CEO of BrainSell Technologies and president of the advisory board. “It will play a big part in encouraging our open dialogue with partners and Sugar executives about product development and new ideas for improving our performance.”

Certification Program
SugarCRM is also launching a formal certification program, including a role-based training curriculum. The certification program will assure channel partners that their employees are receiving the training and skills they need to manage their SugarCRM business, and customers that they are working with partners who are knowledgeable and up-to-date on the most current SugarCRM products and programs.

SugarCRM will now offer classes and course plans for the strategic roles that individuals play in partner organizations, including Sales Executive, Pre-Sales Engineer, Support Consultant, Service Consultant, and Developer. All channel partners are now required to certify at least one person for each of the Sales Executive, Pre-Sales Engineer, and Service Consultant roles.

All training and certification programs will include basic overviews of the SugarCRM solution, process and resource classes that provide insights into online tools, and specific product knowledge classes such as solution training and solutions development.

Partner Momentum
The SugarCRM Open+ Partner Program has more than 400 partners worldwide, and between 2010 and 2011, partner-source deals tripled. SugarCRM saw its partners achieve great success in selling and providing support for SugarCRM solutions in 2011: 15 partners experienced 300%+ subscription revenue growth, 30 partners experienced 200%+ subscription revenue growth, and 70 partners experienced 75%+ subscription revenue growth.

The strong performance of SugarCRM partners have contributed to the company’s overall success: In Q1 2012, SugarCRM’s billings growth increased by 24 percent over the previous quarter and climbed by 118 percent globally over the same quarter in 2011. The company also added nearly 700 new customers in Q1.

In addition, SugarCRM and its executives received recognition in CRN’s 2012 Channel Chiefs List, with Jeff Campbell and Del Ross being rewarded for their success in driving global channel growth. The program itself also received a coveted 5-star ranking.

Please see other SugarCRM announcements from SugarCon about the company’s Q1 2012 momentum, the latest Sugar 6.5 product release and the annual SugarCRM channel partner awards.

More About SugarCon 2012
SugarCon 2012’s theme is “Explore the Possibilities of CRM,” inspiring attendees to dig deeper into the vast capabilities that CRM offers. In keeping with SugarCRM’s open approach to business, the CRM community, not SugarCRM, built the conference schedule based on attendee suggestions and online voting. The event will offer eight tracks with more than 80 breakout sessions, as well as separate UnCon and training programs.

For more information on SugarCon 2012, visit the event web site. To register for the event, visit the registration page.

About SugarCRM
SugarCRM makes CRM simple. As the world's fastest growing customer relationship management (CRM) company, SugarCRM applications have been downloaded more than ten million times and currently serve over 1,000,000 end users in 192 countries. Over 7,000 organizations have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld and Customer Interaction Solutions.

For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email, or visit You can also connect with SugarCRM on Facebook, Twitter and YouTube.

Media contact:
Martha de Monclin
Tel: 0777 168 2434

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