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Announcing the itSMF UK’s second Change, Configuration and Release Management Seminar on 14th June 2012 in London

London, UK – 6th June 2012 – itSMF UK, the UK’s largest service management user group, is pleased to announce the next event in its 2012 UK Seminar series. Change, Configuration and Release Management is targeted at service managers who want to ensure that changes are successfully released into the live environment with minimal risk.

The seminar takes place on 14th June 2012 from 9.00 to 16.00 at The Mermaid Conference & Events Centre, and is sponsored by LANDesk, a leading service, asset and process management solutions provider. Key speakers on the day include Mal Young from the Land Registry, who discusses the creation of a culture of excellence in a high performance organisation; and Richard Hawthorn from HM Revenue and Customs who talks about the implementation of successful changes in a complex environment. Steve Jones from Aviva explains how to design, implement and maintain an accurate, effective configuration management database; and independent consultant Caspar Braithwaite describes the journey from configuration management to knowledge excellence.

ITIL advises that an effective configuration management system is fundamental to operating IT service management, yet only a small percentage of organisations claim to have one. Why is this? Deploying new releases and making changes to IT services and technology is a regular activity, so organisations should be able to do this efficiently and effectively; but the biggest cause of disruption to users is the implementation of changes and releases. This seminar will help attendees to put effective risk assessments, configuration tools, change and release policies, processes and procedures in place to help avoid major disruptions to the business.

Martin Neville, CTO and Head of Service Management at the Audit Commission and a member of itSMF UK’s Events Committee, commented on the seminar:

“IT departments are constantly working to keep up with the pace of change. But this is not without risk: most incidents are caused by a change to the live environment. Balancing the need for change with the need for stability is one of the biggest challenges facing IT departments today. Good change, release and configuration practice and procedures help reduce the risks.”

For more information about the itSMF UK seminar series, or if you are interested in attending, please contact Teresa Corre at the itSMF UK office on 0118 918 6500 or

For further press information, contact or call 0118 900 1134.

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About the itSMF UK
Established over 20 years ago, the itSMF UK boasts over 12,000 members, 60 percent of which are from FTSE 100 companies spanning all vertical markets in the UK. The itSMF UK’s raison d’être is to help organisation and individuals deliver operational efficiency, service improvement and best practice and standards in IT Service Management. The itSMF UK connects IT professionals with appropriate knowledge, networks and training programmes to help them better understand complex evolving IT infrastructures. Through the itSMF members can gain and learn from the experience of thousands of their IT peers. itSMF UK members are entitled to significant discounts on the latest ITSM publications and events, including seminars and an industry-leading Annual Conference, plus free attendance at Regional meetings and Special Interest Groups (SIGS). To find out more please go to or call 0118 918 6500.

Media Information:
Fiona Kenny
C8 Consulting Ltd
01189 001134

This press release was distributed by ResponseSource Press Release Wire on behalf of C8 Consulting in the following categories: Business & Finance, Computing & Telecoms, for more information visit