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The Ottawa Hospital, one of Canada’s busiest teaching hospitals with 12,000 staff serving 1.2 million people, has deployed Datix patient safety software to support continuous improvements in patient safety and drive business efficiencies. The hospital is using DatixWeb to manage clinical incidents and complaints and has increased adverse event reporting by 150% in just two years. The Datix solution also links directly to data held in other parts of the hospital such as finance and HR to create a high value business tool that tangibly measures performance and enables financial savings to be made.

The Ottawa Hospital installed Datix patient safety software in 2010 to replace a time-consuming and often inaccurate paper-based system. After evaluating five vendors, The Ottawa Hospital selected Datix for its ease of use and configurability as well as the committed, professional attitude of the Datix team.

Dr Alan Forster, Scientific Director, Performance Measurement and Senior Scientist at the Ottawa Hospital Research Institute, commented, “Datix was a clear winner. It stood head and shoulders above the rest of the competition in terms of adaptability. We were particularly impressed by the Datix leadership team who took an active interest in helping us make tangible improvements that would really make a difference to the hospital.”

The Ottawa Hospital has taken a radical approach to patient safety. All reported adverse events are initially reviewed by clinical staff rather than by the risk management team leading to a quick, accurate assessment and speedy resolution of incidents.

Furthermore, the organization has used Datix in an innovative way, taking advantage of its inbuilt flexibility to create a robust solution. Since introducing a methodology known as Prospective Clinical Surveillance, The Ottawa Hospital has significantly increased the number of events reported. Extra doctors or nurses are placed in departments on one-to-three month assignments to look for adverse events that might have been missed by voluntary reporting.

Clinicians can also scan various hospital databases, search for events around specific cases, such as hospital re-admissions, and then record them in Datix. With all information stored in the same place, doctors see at a glance if a patient has been re-admitted to hospital within a period of 30 days and so give the case priority attention. These Datix ‘e-triggers’ are fundamental to building up a complete patient history and spotting trends that need to be addressed.

Datix has benefitted The Ottawa Hospital all round with a 150% increase in the number of events reported in just two years. Quality data is held in the Datix system and means that the Performance Measurement team now has a reliable and instant source of information to effect change and drive improvements.

Dr Forster continued, “Take the real-life example of blood test mis-labelling. Prior to Datix in one year there could be as many as 5,000 instances where patient details have inadvertently been put on the wrong specimen tube, which can cause stress for the patients concerned and cost the hospital up to US$100,000 in wasted time and materials. Datix has enabled tighter processes to be put in place that help prevent common adverse events such as falls or avoid the unnecessary expense of repeat procedures.”

Jonathan Hazan, CEO of Datix, concluded, “The Ottawa Hospital has taken a totally fresh approach to patient safety culturally and technically. Dr Forster and his team are pushing the frontiers by putting incident management in the hands of the clinicians and using the product to measure performance and quality to the benefit of the whole organization. We are looking forward to working with them to deliver further improvements and efficiencies in the future.”

About The Ottawa Hospital
One of Canada’s largest teaching and research hospitals, The Ottawa Hospital is a bilingual multi-campus, health sciences centre, serving the 1.2 million residents of Ottawa and Eastern Ontario.
To meet the high demand for its services, it relies on a dedicated and compassionate team of 12,000 employees, 1,250 physicians and more than 2,000 volunteers.

The organization is proud of the active role it plays in promoting and improving health within the community. It regularly collaborates with a wide range of partners to address the needs of local people and to build a strong, integrated system for regional health-care delivery. The University of Ottawa Heart Institute—Canada’s largest and foremost cardiovascular health center—delivers world-class care to Ottawa Hospital’s cardiac patients.

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About Datix
Datix has been a pioneer in the field of patient safety since 1986 and is today the leading supplier of software for patient safety, risk management, incident and adverse event reporting. Datix aims to help healthcare organizations build a culture and practice that drives excellence in patient safety. It recruits and retains people committed to the healthcare sector and continually invests in its software and services to ensure that it integrates best practice and learning.

Datix is focused on the health and social care sector. Its customers include public and private hospitals, primary care providers, GP surgeries, mental health and ambulance service providers. Its clients also include organizations delivering care home and domiciliary care services. Within the UK this includes more than 70% of the National Health Service. Internationally the Datix client base is growing rapidly and includes large scale deployments in Canada and the USA as well as clients in Europe, the Middle East and Australia.

Datix is headquartered in London, United Kingdom. To learn more, visit

Press Contacts

Mary Phillips/Andreina West
PR Artistry Limited
01491 639500

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