ipadio clearly know what they’re up to in the business communications and operations space
ipadio and the Independent Group have today embarked on the delivery of Unified Communications. Beginning with Home & Comforts, ipadio's Unified Communication services will provide smarter, quicker and more accurate flows of information between the company, its fitting network, clients and their policy holders.
Home & Comforts is the largest non-retail supplier of flooring in the UK, fitting over 2 million square metres a year in over 35,000 households. Based in Preston , Home & Comforts is one of 4 companies that make up the Independent Group.
This first phase of ipadio’s work will see the automation of communications between Home & Comforts, the nationwide fitting Centres, field based fitters, and the thousands of policy holders Home & Comforts deals with every year. There will be a variety of communication channels employed – including outbound phone calls, text and email.
Home & Comforts undertakes around 3000 jobs every month on behalf of many of the UK ’s major insurance companies, and ipadio’s Unified Communications services are expected to increase the operational efficiency in the fitting centres, reducing job lifecycle and increasing policy holder satisfaction.
Mark Winterbottom, Field Operations Director for Home & Comforts said, “We’re very pleased to be working with ipadio – they come to us highly recommended by a number of leading international companies, and ipadio clearly know what they’re up to in the business communications and operations space. We’re looking forward to a successful first phase, and then rapidly rolling the ipadio services across the rest of the Independent Group businesses.”
Mark Smith, ipadio’s CEO, said of the work, “We love Unified Communications work like this with the Independent Group – it allows ipadio’s technology and services to shine, with clear business benefits. We are easing the flows of information between customers, fitters and Home & Comforts, and by reaching right into people’s homes we keep them informed, while at the same gain valuable data that allows the business operations to run more smoothly.”
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Notes for editors:
ipadio is a London based, award winning, privately owned technology and communications company funded by (amongst others) the London Business Angel Network. ipadio has a suite of services that help organisations connect with the hard to reach, using simple and innovative channels. As well as public users across the globe, ipadio works with multinational corporations, government departments and international charities. Clients include Virgin Media, Just Giving, the NHS, HomeServe, Grant Thornton, O2 Health and The Football Association and as well as major players in the pharmaceutical and gaming sectors.
For more details visit www.ipadio.com/business or contact the team on firstname.lastname@example.org
About the Independent Group
The Independent Group provides consolidated claims management outsourcing services via expert validation for the majority of UK Insurers in the contents and buildings arena. Our number one objective is to return policyholders to pre claim conditions in the quickest possible time, with the highest quality of service. Operating through four market facing brands; Independent Inspections, Home & Comforts, Chem-Dry and Ansa Drainage Solutions. The group is predominantly active in the flooring & furniture, fire & flood restoration and drainage sectors.
3. Independent Inspections is the UK's leading furniture and flooring validation led claims management company. With more than 20 years' experience providing service and expertise to the insurance sector, we are true specialists in our field, undertaking assessment and valuation of damage to all types of flooring and furniture and providing a seamless service from inspection to restoration or replacement.
4. Home & Comforts is our in-house flooring fulfilment arm and is an integral part of the Independent Inspections service, offering the ultimate in replacement flooring and furniture solutions via a wide range of products, or giving customers access to our approved retail network of over 3,000 locations in the UK - combining the very best of independent local retailers, larger regional retail groups and blue chip national retailers.
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