Service quality and reliability is consistently the top driver for MPS, ahead of cost reduction
Manchester, UK – 4th July 2012 – Service quality and reliability is consistently the key driver for managed print services (MPS), ahead of cost reduction and productivity gains according to Quocirca in its new Service Excellence and Managed Print Services report. Featured within the report is M2, Europe’s leading independent managed print IT services company alongside a best practice case study from one of the Company’s customers, Balfour Beatty,
The report explores the print management challenges, the service excellence gap, criteria for success and the role of governance as well as the MPS provider maturity roadmap.
Louella Fernandes, lead author and principal analyst at Quocirca, said, “Some MPS engagements are falling short in delivering the expected service delivery quality. MPS service delivery innovation must be embedded in the resources, processes and customer relationships of the provider.”
John Taylor, CEO of M2 said, “As the MPS market matures and the range of suppliers expands, organisations will choose a partner that puts service at the very heart of its day-to-day operation and uses technology as a key enabler of service delivery innovation. It is gratifying to see this sentiment acknowledged in the Quocirca report and to know that M2’s own service innovation, ‘Intelligence’ was pioneered ahead of the industry curve.”
A highly integrated platform that delivers a full end-to-end system over all MPS operations, Intelligence provides the customer with total transparency and therefore total confidence in the control and service performance of M2 within its fleet and infrastructure. This enables proactive consumable, service and device management, enabling leading service level performance as well as a complete asset management system to ensure full control.
Fernandes concluded, “The spotlight will increasingly fall on those suppliers that are able to deliver service excellence through robust and proactive MPS platforms that encompasses deployment, helpdesk, training, remote monitoring and on-going proactive management of the print environment. Ultimately, it is those organisations that develop a strong governance framework, defining roles, responsibilities and accountability that will stand to gain the most from an effective MPS that is aligned with business goals.”
To download the report visit www.m2.uk.com.
M2 is the Europe’s leading Independent managed print IT services company. Offering a proactively managed ranged of office print strategies, infrastructures and document processes, M2 helps organisations’ reduce office print costs, waste and risk. Through a consultative audit and assessment process, M2 provides organisations’ with a customised best practice solution that benefits from the company’s vendor agnostic approach. The company’s professional account management teams helps secure sustained benefits and provides a continuous improvement programme.
M2 provides all its own expert resources including engineering break-fix services to IT consultancy and support services. M2 provides a national UK service and specialises in the mid to large corporate market. Customers include Atkins, LSBU, Kings, Manchester Airport, Moorcrofts, Westwood College and Shoosmiths. For more information visit www.m2.uk.com.
M2 won the managed print services (MPS) award in the Shift to Services category at Canon Europe’s 2011 Premier Partner Conference.
Natalie Sutton/Kim Gray
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