Manchester, UK – 15 August 2012 – M2, Europe’s leading independent managed print IT services company has won a contract with Tensor Marketing to supply a managed print service which includes replacement, repair and servicing of the company’s entire printer fleet, as well as the remote management of fault diagnostics and provision of consumables.
Tensor Marketing is an importer of a range of innovative products from China, Europe and USA, selling direct to consumers as well as retail trade customers. The cost and hassle associated with running and replacing faulty printers was becoming excessive in terms of human resources and printer downtime. Maggie Simpson, Director at Tensor Marketing comments; “I have saved a great deal of time and effort by not having to deal with faulty printers and not spending time reviewing suppliers to find the cheapest source of cartridges and toners.”
Following an audit of print and business requirements, M2 upgraded existing printers and provided a cash-back scheme for the old stock. M2 Intelligence software was also implemented to provide additional print management services. This software provides Tensor Marketing with greater transparency and a more proactive approach to the management of print servicing and maintenance. The software directly links to M2 to ensure a seamless supply of print consumables, fast identification of faults, rapid response of technical or engineering support and timely dispatch of parts, all of which minimise print downtime and increase productivity.
By partnering with M2, Tensor marketing can have complete transparency of print costs. It no longer needs to keep a supply of print consumables and is not left with obsolete stock.
John Taylor, CEO of M2 comments: “This is a classic example of how growth of an SME can alter the way in which it needs to approach its print strategy. When an organisation is in its infancy, it is not unusual for printers to be looked after by an office manager, or senior member of staff, but as the organisation grows, print management and its associated costs can become a drain on resources. A managed print service provides a seamless approach to managing the printer fleet and offers greater transparency in terms of print costs.”
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M2 is Europe’s leading Independent managed print IT services company. Offering a proactively managed ranged of office print strategies, infrastructures and document processes, M2 helps organisations’ reduce office print costs, waste and risk. Through an audit and assessment process, M2 provides organisations’ with a customised best practice solution that benefits from the company’s vendor agnostic approach. The company’s professional account management teams helps secure sustained benefits and provides a continuous improvement programme.
M2 operates the four leading hardware brands including Xerox, HP, Canon & Ricoh, as well as the leading software providers such as Equitrac, Safecom and Uniflow. M2 provides all its own expert resources including engineering break-fix services to IT consultancy and support services. M2 provides a national UK service and specialises in the mid to large corporate market. Customers include Atkins, LSBU, Kings, Manchester Airport, Moorcrofts, Westwood College and Shoosmiths. For more information visit www.m2.uk.com
Natalie Sutton/Kimberley Gray
T: (0)1276 679570
M: +44 (0) 7768 026197 or +44 (0) 7884 405835
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