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organisations are recognising the importance of good customer care in maintaining and growing market share

Sunrise Software’s Sostenuto CSM set to empower proactive customer service model

Chessington, 28 November 2012 - UK-headquartered service management company Sunrise Software today announces the appointment of Jiten Modhwadia as Business Development Manager for Customer Service Management. This appointment underlines Sunrise Software’s continued and increasing commitment to the Customer Service Management (CSM) market and to providing compelling solutions for operational areas that also include Finance, Distribution and HR teams.

Before joining Sunrise, Jiten was Managing Partner at management consultancy Crystalline Consulting, Business Manager at business and accounting systems supplier Mamut and previously held a variety of customer and partner facing roles at MYOB which was subsequently acquired by Mamut.

On joining Sunrise Software Jiten Modhwadia stated; “Sunrise is a, dynamic company with a customer centric culture, reinforced with visionary products and prodigious goals. I’m passionate about customer service and am very much looking forward to growing the Customer Service Management side of the Sunrise Software business, and particularly developing new features that will empower businesses to move to a more pre-emptive and pro-active model for CSM delivery.”

Jiten continued; “Sunrise Software’s CSM product, Sostenuto CSM, takes the very best of Sunrise’s Service Desk and Service Management expertise, to shape a solution which liberates both customers and businesses to build closer relationships. Elements within Sostenuto CSM enable call centres and customer service departments to shift from a cost-generating to a profit-generating model. In today’s world, customers expect the highest level of service, delivered through any device at any time. I’m one of them! Technology is not the limiting factor anymore; it’s ensuring the partner you choose is as passionate about it as you are!”

Geoff Rees, Sales Director of Sunrise Software, commented; “Many organisations are recognising the importance of good customer care in maintaining and growing market share. Jiten’s background in finance and accounting, his proven track record in developing customer centric solutions, and his ability to contribute to product innovation makes him the ideal candidate as Sunrise looks to meet renewed demand for Customer Service Management solutions.”

For more information on Sunrise Software, its products, services and customers, please visit



About Sunrise Software

Established in 1994, Sunrise provides applications which underpin business processes across its customers’ organisations. A privately held, UK based company, Sunrise has a highly successful track record in IT service management, customer service management and business process management with fully configured applications designed around best practice guidelines.

Available as either on-premise or Software as a Service (SaaS) Sostenuto, Sunrise’s flagship product is totally web-based which harnesses modern technology with inbuilt resilience. Sostenuto is a comprehensive software tool which offers a high degree of flexibility, allowing organisations to change or introduce new processes through simple configuration.

There are three different variants to address different business requirements:
• Sostenuto ITSM available as ITSM2 and ITSM3 (ITIL2 or ITIL3 versions)
• Sostenuto CSM, a non-ITIL tool for customer service departments.
• Sostenuto BPM, which allows organisations to create their own applications

Many organisations use Sostenuto across the UK, with high profile users including Anglian Water, the NHS, Rugby Football Union, University of Greenwich, Muller Dairy and many more.

For more information please visit:

Editors Contacts

Carly Nessmann
Marketing Manager
020 8391 9000

Andreina West
PR Artistry
01491 639500

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