Skip navigation
Skip navigation
You are using an outdated browser. Please upgrade your browser.
The TCM Group

Conflict coaching – helping UK businesses to reduce the burden of conflict

Conflict coaching – helping UK businesses to reduce the burden of conflict

The cost of conflict runs at an estimated annual £33 billion to UK business, according to the Confederation of British Industry, taking up 20% of leadership time and resulting in 370 million days lost.

The UK’s leading provider of workplace dispute resolution services, The TCM Group, has launched a conflict coaching service to help managers and leaders perform better at times of conflict and change. TCM’s unique FAIR Framework™ is designed to be a solution-focused process which promotes empowerment, reflection and a focus on the future.

Conflict coaching is a highly effective tool for:

• Preventing and resolving workplace and team disputes
• Addressing difficult or problem behaviours in the workplace
• Managing change and responding to the aftermath from change or transformation processes
• Developing resilience and confidence in managers and leaders where they are required to handle difficult situations at work

How does conflict coaching work?

Conflict coaching is a collaborative relationship between the coach and coachee. It tends to involve a series of one hour meetings over a period of several weeks. It can always be adapted to meet local needs and circumstances. The coach works with their coachee to reflect on how they act, interact and react at times of conflict or change. The coach helps the coachee to explore behaviours which will enable them to change or manage how they engage with others.

Who benefits from conflict coaching?

• Managers and leaders who are required to handle conflicts and change
• Disputing parties – as an alternative to mediation where parties are resistant to mediate
• Employees who have been affected by conflict or change in the workplace
• Employees who wish to adapt how they react and engage with others
• Human Resources employees

Major UK businesses witness the power of coaching

To launch the new service TCM hosted a Christmas event for customers and partners at the UK Mediation Academy in central London. The event featured a demonstration of how conflict coaching works and used the festive example of Cinderella to show its transformative process. The demonstration was powerful and had an incredible impact on all attendees.

Experienced coach and mediator, Irene Grindell, who led the demonstration commented, ‘The beauty of conflict coaching is that it can be used before mediation, during, after or in place of it. Conflict coaching is highly empowering for those being coached as well as allowing sustainable changes in attitudes and behaviour. These changes have a positive knock-on effect on colleagues and teams. Conflict coaching offers a significant benefit to the individuals concerned and the business – it’s a win-win outcome.’

The event was attended by guests from across the private, public and not for profit sectors. Attendees included:

• Marks & Spencer
• Goldsmiths, University of London
• Metropolitan Police Force
• City of London Corporation
• Russell Jones & Walker
• Ealing Hospital NHS Trust
• Superdrug

To find out more about The UK Conflict Coaching Service, call 0800 294 9787 or email

Visit the TCM website for more information.

For Editors:

• TCM is a leading provider of workplace, employment, business and consumer mediation services. They work with organisations across the UK, Europe and Asia to develop constructive, effective and sustainable remedies for conflicts and disputes.
• David Liddle, Founder and Director, regularly comments on mediation, dispute resolution and labour relations issues in the media including Sky News, BBC News 24, Daybreak, BBC Radio and various trade press.
• TCM has created and sponsors the first UK award for Innovation in Dispute Resolution in conjunction with Personnel Today.
• TCM was invited by the CBI to take the lead on the production of an innovative mediation film, distributed to over 20,000 CBI members. The film’s aim was to improve the way disputes are managed across UKPLC.
• The company trains over 1000 individuals in the art of mediation each year. This includes HR professionals and business leaders. Plus other employees who are committed to improving the way that they resolve workplace and business disputes.
• TCM delivers mediation services to an unrivalled list of some of the world’s leading brands including: Lloyds Banking Group, BT, The Arcadia Group, Marks & Spencer, Vodafone, HSBC and The Co-operative

This press release was distributed by ResponseSource Press Release Wire on behalf of The TCM Group in the following categories: Business & Finance, Education & Human Resources, Public Sector, Third Sector & Legal, for more information visit