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Healthcare is a high risk industry and the harm done to patients by healthcare organisations remains a significant public health issue

King Khalid University Hospital Saudia Arabia selects Health Matrix to implement Datix for patient safety and risk management

University Hospital in Riyadh pioneers use of Datix IT solution in Saudi teaching hospitals to deliver quality patient services and secure the highest accreditation

Riyadh and London – 7 January 2013: Health Matrix, a leading Healthcare IT solutions provider today announced that King Khalid University Hospital (KKUH) in Riyadh has chosen Datix patient safety software for incident and risk management throughout the organisation. KKUH is the first university hospital in Saudi Arabia to use Datix to manage quality and plans to roll out the software to over 5000 staff across all departments, including nursing and administration.

The hospital’s adoption of Datix software plays a key role in KKUH’s next application for accreditation from Accreditation Canada, due in 2014, when it is aiming to achieve the highest level. The accreditation programme is an internationally recognised standard for quality healthcare services.

Dr Farheen Shaikh, Director of Quality Management Department (QM) at King Khalid University Hospital said, “The leadership of King Khalid University Hospital is committed to providing high quality and compassionate healthcare to the Saudi community. We encourage and support the culture of safety and quality throughout our organisation. The adoption of an electronic system to manage quality will be key to our success to deliver on our vision and mission and achieve the highest level of accreditation. Datix software is proven within the healthcare community internationally and provides many options that meet our requirements both in the Quality department and across the hospital. The professionalism and training that Health Matrix offers will be essential for us as we roll out the system to all our staff.”

Datix delivers safety, risk and governance through a number of integrated software modules and will replace the existing in-house system, significantly reducing the time spent by the QM Department staff having to extract data manually. The hospital is initially implementing Datix Incident reporting and Dashboards, making it easier to interpret data for users at all levels of the organisation. Staff will access Datix via an icon on the desktop. Senior management will be able to review incidents easier and faster from all operational areas of the hospital, including medication, technology and laboratories. Future plans include the roll out of additional modules including complaint handling, risk register and patient experience.

“Datix is committed to improving patient safety and our web-based software is widely used within both public and private healthcare organisations worldwide. The solution provides the safety, risk and governance elements required to enable an organisation like King Khalid University Hospital to have a comprehensive oversight of its risk management activities and ensure quality of all of its delivered healthcare services.” said Jonathan Hazan, Chief Executive at Datix.

Abdul Rahman Qasim, Chief Executive Officer at Health Matrix concluded, “Healthcare is a high risk industry and the harm done to patients by healthcare organisations remains a significant public health issue in many countries. Our passion is to work with healthcare organisations to adopt IT solutions that have been developed to improve the quality of care delivered. We look forward to working with King Khalid University Hospital to implement Datix software and support their quality management programme.”


About King Khalid University Hospital
King Saud University is the premier institution of higher education in the Kingdom of Saudi Arabia and was established in 1957. In addition to scholarship and research, King Saud University provides health and social services to the entire Saudi community.

In 1982, a dedicated university hospital was opened and was named King Khalid University Hospital. This facility is an 800 bed facility with all general and subspecialty medical services. It contains a special outpatient building, more than 20 operating rooms, and a fully equipped and staffed laboratory, radiology, and pharmacy services in addition to all other supporting services.

As well as a College of Medicine, the hospital provides free primary and secondary care services for Saudi patients from Northern Riyadh area. Inpatients and outpatients receive hospital services 24 hours a day, seven days a week.

A second hospital, King Abdulaziz University Hospital, was founded in 1956, but only affiliated to the college in 1976.

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About Health Matrix
Founded in 2009 with operating offices in Saudi Arabia and Jordan, Health Matrix is a specialized Healthcare IT Company serving healthcare providers and regulators in the Middle East region.

With a long-term strategy of improving the healthcare IT in the region, the company is focused on helping clients to adopt best-of-breed eHealth solutions developed by world-class healthcare IT corporations. These solutions were developed with a core principle of elevating the quality of care delivered to healthcare recipients in the areas of patient safety, risk management, workforce management, policies and procedures, healthcare eLearning, clinical decision support systems, as well as primary care.

Capitalizing on our team’s solid experience, local knowledge of the Middle East market, client-centered service approach, and the unique association with worldwide leading software vendors such as Datix, Kronos, ICNet, MCN Healthcare & Learning, WaveMedical, and CureMD, we believe that Health Matrix is positioned to play a fundamental role in bridging the gap between the region healthcare practices and the international standards.

We, in Health Matrix, are strong believers in innovation and deploying a cutting-edge technology to enhance the well being of our communities.

To Learn more visit or call: +966 1 4626625

About Datix
Datix has been a pioneer in the field of patient safety since 1986 and is today a leading supplier of software for patient safety, risk management, incident and adverse event reporting. Datix aims to help healthcare organizations build a culture and practice that drives excellence in patient safety. It recruits and retains people committed to the healthcare sector and continually invests in its software and services to ensure that it integrates best practice and learning.
Datix is focused on the health and social care sector. Its customers include public and private hospitals, primary care providers, GP surgeries, mental health and ambulance service providers. Its clients also include organizations delivering care home and domiciliary care services. Within the UK this includes more than 70% of the National Health Service. Internationally the Datix client base is growing rapidly and includes large scale deployments in Canada and the USA as well as clients in Europe and Australia.

Datix is headquartered in London, United Kingdom. To learn more, visit or call +44 (0)20 8971 1971

For further information please contact:

Mary Phillips/Andreina West
PR Artistry Limited
Tel: +44 (0)1491 639500

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