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A J Wells & Sons, a leading manufacturer of high quality stoves and vitreous enamel products, is implementing an integrated CRM and SharePoint system from m-hance to more efficiently manage its global sales and dealer network. m-hance’s system, which will be tightly integrated into AJ Wells’ existing ERP solution, will reduce sales order processing time by up to one week and provide a single, worldwide view of its customer pipeline and manufacturing processes to increase profitability. The system will go-live in January 2013.

A J Wells sought a flexible and integrated CRM and SharePoint solution to streamline inefficient manual-based processes for its 170 staff. It also needed to provide its global sales and dealership network in Europe, North America and Japan with real-time visibility of its order pipeline to improve customer service and increase the profitability of its sales and marketing activities. After considering, A J Wells decided that an integrated CRM solution from m-hance powered by Scribe’s integration platform was more closely suited to its business needs.

Jon Bartholomew, IT Consultant, at A J Wells & Sons, explains, “We wanted a more fluid solution which was easy to use so that we could make customisations ourselves. m-hance was chosen due to its considerable experience of implementing CRM projects and because its flexible and user-friendly solution could seamlessly integrate into our Syspro ERP system which was key.”

m-hance’s solution will enable A J Wells to improve operational efficiency and speed-up its manufacturing processes by automating a number of manually-intensive procedures. In addition, its global sales team will be able to remotely access accurate information in real-time relating to orders, pipeline forecasts, serial number tracking and product availability from one single, consistent source of data.

Bartholomew comments, “Our sales representatives will now be able to instantly submit orders remotely to our head office and provide acknowledgment to customers whilst they are present with them. This will reduce our sales order processing time by approximately one week, significantly improving profitability and giving us a rapid return on our investment.”

Bartholomew continues, “m-hance’s solution will also make a dramatic difference to our productivity levels. With easy access to all of our key information in one place, staff will be able to process orders and respond to queries faster than ever before. This will significantly enhance our customer service levels and provide us with greater visibility of our sales pipeline and forecasts so we can make more informed decisions in the future.”

Furthermore, m-hance will be working closely with A J Wells to extend its current project by developing a dealer portal to provide its partner network with real-time information relating to service cases and sales orders. This will include integration with SharePoint for document control and approval, further improving the accessibility of organisation-wide information.


Notes to Editors

About AJ Wells & Sons Ltd

Founded in 1972, A J Wells & Sons Ltd is a privately owned, family controlled, British company situated in the Isle of Wight that specialises in the design and manufacture of high quality stoves. A J Wells also manufactures vitreous enamel products and imports fair trade tiles and pumice chimney. Run by second generations of the family, A J Wells is dedicated to providing products of enduring design and of the highest quality.

About m-hance

m-hance is a UK-based company providing innovative and functionally rich business software solutions to 2400 mid-market sized organisations including Innocent Drinks, RFU, Viridor, Millennium Hotels, Make-A-Wish, Hewden and Endsleigh Insurance. m-hance’s core solutions offering consists of financial management, CRM, enterprise social networking, SharePoint, HR & Payroll, managed services and software development in a variety of vertical markets including distribution, manufacturing, not-for-profit, professional services and infrastructure.

m-hance has been formed following the acquisitions of Calyx Software, Gyrosoft, Trinity Computer Services and elements of MentecPlus, Touchstone Group and Maxima Holdings plc. m-hance is currently supported by 230 staff from offices in Manchester, London, Loughborough, Dublin, Glasgow and the United States. m-hance also has offshore development capabilities in India.

In September 2012, m-hance was ranked in the Tech Track 100 league table as one of the fastest-growing private technology companies in Britain after achieving record sales growth of over 45%.

Press Contact:
Ben Carey, PR Manager
T: 07713 196971 e:

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