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our managers have really seen the benefits with improved information that they can easily access, including sickness and holiday data

CODICOTE, UK, 16 January, 2013 — Kronos Incorporated today announced that Harrogate and District NHS Foundation Trust has successfully rolled out SMART workforce management e rostering across all departments, both clinical and non-clinical, for 136 rosters covering 2,500 staff. It has also introduced the solution to support 1,000 community staff for timesheets and payroll. The Trust has seen improved rosters that meet the flexible working requirements of staff while providing the correct skill mix for patient care, as well as improved staff sickness and holiday records for managers.

News Facts:

• The Harrogate and District NHS Foundation Trust has reduced the time spent by managers on non-clinical commitments using the SMART workforce management solution. The e rostering data is stored centrally and provides visibility of staff shortfalls. Staff can now be redeployed between departments to reduce agency costs.

• All information regarding shifts worked, sickness episodes, enhancements or overtime shifts is now electronically loaded into the payroll system at the end of each month, removing the need for manual processing, reducing both errors and saving time.

• For managers working in community services, it has meant they have an immediate overview of staff hours worked, sickness cover, and leave. The automated time sheets provide a better picture of the service delivery for the matrons overseeing teams across as many as 12 different areas, without having to contact each individual manager.
• The Trust expects a reduction of two full-time staff equivalent time to process payroll through efficiencies gained.
• Other tangible cost savings already achieved include:

o Comparisons of one ward showed a reduction of overspend of £7,424 to £476 in one month.
o Increased roster fill rates for a single medical ward from 90% to 96.43% in one year.

Supporting Quotes

• Liz Pugh, HR manager at Harrogate and District NHS Foundation Trust
“Our staff working in community services have embraced the new SMART workforce management system from Kronos. Many of them are used to adopting new technologies, often relying upon them when working remotely and have quickly appreciated the benefits of having timesheets approved without relying on the post, as well as more accurate payslips. As well as the benefits we have realised by having Trust-wide information, our managers have really seen the benefits with improved information that they can easily access, including sickness and holiday data. It’s easy to use and gives us a one-stop shop for information.”

• Tristan Spencer, director, SMART, A Kronos Solution

“Harrogate and District NHS Trust has been able to realise genuine cost benefits from efficient roster planning as well as meet staff working requirements while still deliver high-quality patient care. With centralised information, managers are also able to have an accurate picture of staff records across the whole Trust services, including the wider community services, for improved analysis and planning.”

Supporting Resources

• The National Health Service (NHS) is one of the largest employers in the world, and is the largest in Europe, with more than 1.3 million staff.
• Harrogate and District NHS Foundation Trust is an integrated care (acute and community services) NHS foundation trust. The Trust is the principal provider of hospital services to the population of Harrogate and the surrounding district, as well as to North Leeds. In addition, in 2011, the Trust took on responsibility for a wide range of community based services covering the Harrogate and District locality and the whole of North Yorkshire as part of the Transforming Community programme - a total population catchment of over 800,000.
• SMART is a workforce management solution widely used by the UK’s NHS across England, Scotland, Wales, and Ireland. SMART enables NHS and other health organisations to meet their patient quality care objectives, including the Quality, Innovation, Productivity, and Prevention (QIPP) agenda in England, by optimising staff and ensuring that quality patient care is delivered as efficiently as possible. To learn more about the SMART solution, visit

• Kronos acquired SMART in April 2012.
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• Take a look at the lighter side of workforce management in our Time Well Spent cartoons.

About Kronos Incorporated

Kronos is the global leader in delivering workforce management solutions in the cloud. Tens of thousands of organizations in more than 100 countries — including more than half of the Fortune 1000® — use Kronos to control labor costs, minimize compliance risk, and improve workforce productivity. Learn more about Kronos industry-specific time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications at Kronos: Workforce Innovation That Works™.


© 2013 Kronos Incorporated. All rights reserved. Kronos is a registered trademark of Kronos Incorporated or a related company. All other trademarks are property of their respective owners.


Paski Matarazzo
SMART, A Kronos Solution
+44 (0)1438 822229

Andreina West
PR Artistry
+44 (0) 1491 639500

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