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we felt that the most prominent way of showing our commitment to our customers, was to create a Customer Charter

Kent based Telecommunications Company, ComputerTel Limited has launched a new Customer Charter, to improve access to their services and promote quality and consistency in their Customer Service Delivery.

ComputerTel believes that this new Charter will help communicate more effectively with their Customers, End Users and employees, to offer expectations of the standard of service delivery to anticipate.

“ComputerTel’s ethos is all about offering our customers the best possible Customer Care we can, so we felt that the most prominent way of showing our commitment to our customers, was to create a Customer Charter” said Customer Service Director Sarah-Jane Heber-Hall. ” The Customer Service team worked with all departments, to produce a Charter that set acceptable but realistic targets that we could measure and monitor annually, and ensure that promises made in the charter are being met and hopefully exceeded. This will allow us to ‘raise the bar’ in the following years and continue to ‘go the extra mile’ to meet and hopefully exceed, our customer’s expectations.”

The purpose of the Charter is to tell customers the standards of service to expect, what to do if something goes wrong, and how to make contact with ComputerTel, quickly and easily. The Charter helps internal and external customers to understand clearly the services ComputerTel provide.

For a free copy of the Customer Charter visit:
http://www.computertel.co.uk/wp-content/uploads/2013/01/A4-C...
or email us at customerservice@computertel.co.uk


About ComputerTel Limited

ComputerTel is a well-established Telecommunications Company specialising in the supply of Call Recording and Quality Monitoring solutions, as well as Speech Analytics, PC Screen Recording and software integration solutions, for compliance and legislation requirements. All these systems have been designed to improve call quality and productivity within the Contact Centre and Service Industry market.

During ComputerTel’s 24 year existence, the company has continued to develop and grow, winning several awards on the way. They serve nearly 300 customers, many well-known, such as National Express, lastminute.com, Indesit Company, Hillary’s Blinds & South African Airways to name but a few.

They are an ISO 9001 accredited company and all members of the Customer Service Team are members of the Institute of Customer Service.

ComputerTel’s products are branded under the Carina range, incorporating Carina Voice recording, Carina Screen (recording), Carina Analytics and Carina Quality.

Contact Details: ComputerTel Ltd., CTL House, 52 Bath Street, Gravesend, Kent. DA11 0DF.
Tel: 01474 561111 Email: info@computertel.co.uk Web: www.computertel.co.uk

This press release was distributed by ResponseSource Press Release Wire on behalf of ComputerTel Limited in the following categories: Business & Finance, Public Sector, Third Sector & Legal, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.