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At the beginning of the new year, the UK telecommunications regulator Ofcom launched a consultation on “how to protect consumers from price rises during fixed contracts for landline, broadband and mobile services.”, following a recent review looking into the 'fairness of certain contract terms'. Cheap calls provider JustCall.co.uk are glad to see that action is being taken by the regulator.

Part of the consultation is set out to help consumers whenever telecoms providers raise the cost of mobile tariffs mid-contract. The aim is to enable consumers to cancel without penalty if they are unhappy with the proposed changes to the contract.

Ofcom are also encouraging providers to improve transparency about the possibility of any future price increase, whilst clearly explaining to consumers that it is their right to cancel if a mid-contract price increase is to take place. In order for this to be achieved, Ofcom will have to modify the current 'General Conditions 9.6' that all communication providers follow. Ofcom also believe that the current rules have the potential to harm those on fixed mobile phone contracts.

With many of the large telecoms providers here in the UK recently raising their customers monthly bills, consumers discovered that in order to leave a fixed contract (which experienced a price increased mid-term), which typically can last 2 years, a cancellation fee was exacted in order cancel the contract.

A spokesperson from cheap calls provider JustCall.co.uk commented on the recent news:

“As a company who have a vested interest in the telecoms industry, we believe that trust must be earned. We aim to achieve this by providing 100% transparency and ensuring the customer knows how much our service will cost, whilst making it clear that there are no hidden costs or fees. We promote service quality in order to establish our superiority, and strive to provide the cheapest international calls to hundreds of countries around the world.

“We believe that this is an important area that must be addressed, and hope the decision is best suited to consumers and not the telecom providers.”

The consultation is set to consider three different approaches to help address price rises in fixed contracts. This includes discovering whether potential consumer harm can be addressed by tackling transparency when there is potential for a price increase during contracts, and whether consumers should be required to opt-in to a variable contract.

The consultation closes on the 14th of March. A decision is set to be published in June, 2013.

About JustCall:

JustCall.co.uk is an online phone directory offering direct dial access codes that reduce the cost of making international calls. Providing cheap international calls to almost 300 countries that include cheap calls to USA, South Africa, Germany, France, Italy and many more.

What makes it such a great service is that you are charged for your call by your current service provider at the rate listed for our access numbers that you use. So, you can use the service any time you choose without going through registrations or subscriptions!

No registration, no subscriptions, no accounts, no credit cards
No more unwanted daily maintenance charges
No more credit lost by cards going dead
No more unseen rate changes
No more misleading posters offering utopian minutes you never get anyway.

Instead JustCall offers you cheap international calls all day every day.

Contact JustCall:

Just Call/ WaveCrest,
1st Floor,
Bishopsgate Court,
4-12 Norton Folgate,
London E1 6DB

Enquiries: 0870 801 7800

This press release was distributed by ResponseSource Press Release Wire on behalf of Query Click Ltd in the following categories: Consumer Technology, Business & Finance, Computing & Telecoms, for more information visit https://pressreleasewire.responsesource.com/about.