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Curo Resourcing

Curo Resourcing has rewritten the business rule book, breaking through the £5 million revenue barrier with no central office and all staff working from home; a so called “Virtual Business”. Six years ago the two founders shared a desire to start a specialist technical business incorporating a healthy work-life balance from the outset. Curo are now a key supplier of Microsoft technical experts to Microsoft and their partners. They provide consultants across the full Microsoft technology stack and currently they have a focus on SharePoint, .NET and BizTalk.

Curo has a rigorous, professional working style with a corporate approach to growth; however, they feel their attention to the “softer” side of their business is the key to their success. As they pass £5 million revenue with all staff working from home across three countries, this provider of Microsoft IT consultants offers ten tips to start-up businesses.

One: Establish Your Values

Curo feel that the most important thing to establish from the outset is a clear set of values. This is the foundation upon which success is built, and Curo’s are integrity, care and respect. They only hire staff who truly and deeply share these values, and they interview each candidate carefully to determine whether they hold the same values. They only work with clients and suppliers who are similarly aligned, and Curo feel that this ethical synergy brings mutual benefit to all parties.

Two: Trust is Vital

After choosing self-motivated employees and offering ample training, Curo extends their full trust to everyone – not counting hours and allowing extremely flexible working arrangements. This keeps employees happy, fosters a passion for success and encourages loyalty. Extending the olive branch of trust gives your staff a reason to care about the company and fuels their motivation.

Three: Share the Rewards of Success

Resourcing and recruitment is a heavily incentivised sector. Unusually, Curo believes in team rewards, rather than personal ones. They feel this encourages loyalty and nurtures a spirit of team working, because the entire group is rewarded together, and all bonuses are team-based as opposed to individual. It also removes the need for any negative behaviour that may be caused by individual incentives, and leads to a much greater connection amongst the team.

Four: Work-Life Balance

Curo’s staff are encouraged to flexibly take “me time” during the working week. This might be to take a massage, play squash, or finish early if it’s quiet, for example. Curo have a strong belief that this special time increasing productivity, positivity, self-respect and ultimately brings more commercial success. At monthly management meetings, Key Performance Indicators (KPIs) include a review of measurements such as stress levels, health, harmony and confidence as well as commercial measures and metrics. Curo has a caring culture - for example, staff are supported in taking time off if their family is ill without going through a formal leave of absence.

Five: Stay Connected

Create a culture of caring – where each team member receives genuine respect and concern – to produce the feel of a real team in the virtual realm. Curo establish this through the use of sophisticated online communication tools, which creates an office-like feel. They’ve also established a programme of structured, face-to-face meetings to maintain their connection. The face-to-face meetings are vital to keep the connections going and aid better virtual communication. It’s important to make a schedule and stick to it.

Six: Streamline Systems and Processes

Use technology to map out and streamline your business processes, keeping everything in step. To ensure exceptional service delivery, Curo has a rigid and structured way of working, with strong systems in place. They record the nitty-gritty detail along the way so that information is readily sharable, and team members can interchange dynamically and easily.

Seven: Knowledge is Power

Training is another essential aspect of success for a virtual business. Curo invest time in each employee to ensure they have the knowledge required that will improve them as individuals. Invest in improving continual learning, because more knowledge is always a good thing. Curo even bring their entire offshore team over for a fortnight once a year to keep them up to speed and cement their team spirit.

Eight: Maintain Strong Client Relationships

Don’t let your client relationships suffer because of their possible negative perception of you being a virtual business. Manage this by keeping them up-to-date with the steps you’re taking to complete projects so they know everything is being handled professionally. Curo’s consultants are attentive and professional and make it clear that there is no difference between working with a virtual and an office-based company.

Nine: Work with a Business Coach

Curo also advises on working regularly with a business coach to help with the “softer” side of business e.g. communicating, relationships, alignment and awareness-raising. This ensures that the softer side of the business gets as much attention as the harder commercial side. Curo believes that people are happier and success comes more easily if both sides are given equal attention.

Ten: Have Fun and Be Appreciative

Have fun in your work and always be appreciative of the things that home working brings you. As a virtually-operated business, your employees get to work from home and have more flexible working arrangements, and no commute. Remaining appreciative of this fact helps to keep spirits up across your team.

By following these ten tips Curo Resourcing believe you will have a more motivated, happier, confident, valued and cared for team, which is likely to lead to significant commercial success in running a virtual business.

For more information contact:

Curo Resosourcing
0845 094 4627

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