Our long-standing outsourcing partnership with John Lewis proves that outsourcing works and can deliver exceptional customer service.
Sitel has won the prestigious ‘Outsourcing Works’ award, run by the European Outsourcing Association, EOA. The Award, in conjunction with John Lewis, beat strong competition from both private and public sector partnerships.
“Our long-standing outsourcing partnership with John Lewis proves that outsourcing works and can deliver exceptional customer service. We are so proud that this partnership has been recognised as a European example of how outsourcing can deliver real value,” said Joe Doyle, Vice President, Global Marketing at Sitel.
Barry Matheson, Director of Retail Services at John Lewis commented; “We are delighted to have our customer service contact centre recognised for its excellence in supporting our customers Electrical Home Technology after sales enquiries. This clearly demonstrates the strength of our outsourcing partnership with Sitel, and that it works incredibly well.”
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 28 years of industry experience, Sitel’s 58,000 employees support clients with CRM contact centre services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centres in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com
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