hybris and LivePerson’s integrated technologies to be demonstrated at the LivePerson Aspire EMEA conference on 11th June in London
hybris, the world’s fastest-growing commerce platform provider ranked “leader” by both principal analyst firms, today announced that it will partner with LivePerson, a leading provider of intelligent engagement products, to offer an integrated solution that will enable businesses to optimise the online commerce experience and drive greater ROI to their digital properties. The hybris Commerce Suite can now be fully integrated with LivePerson’s award-winning chat solution, and is now available on the hybris Extend marketplace. The new integration will be essential to e-commerce professionals seeking to differentiate their brands from competitors, enabling them to connect more meaningfully to visitors and delivering a richer, more personalized experience for customers that will drive higher customer satisfaction and greater value to their business.
With LivePerson’s chat solution, merchants are able to increase conversion rates through their online stores and decrease cart abandonment. For example, if a customer is having difficulty locating a particular item, a customer service agent will be alerted and can engage with the customer directly through either live chat or ‘click to call’, offering immediate assistance. Likewise, customers can engage directly with a customer service agent through a ‘click to chat’ button. To ensure an optimised client engagement, the customer’s page data is dynamically passed through to the agent.
"Building and maintaining a compelling and efficient customer experience requires retailers to be able to respond quickly to customers’ evolving expectations,” explained Patrick Finn, Vice President of Channels, Americas at hybris. “The marriage of these two leading platforms further strengthens hybris’ OmniCommerce strategy of speeding time to innovation by providing merchants with a solution that can be installed faster, configured more efficiently and enhanced continuously to meet the needs of customers and the retailer’s business model.”
The LivePerson chat integration on hybris Extend adds significant capabilities for retailers, providing a turn-key implementation for enhanced online customer engagement with consumers connecting with their brand whether it is through PC, smartphone, or tablet.
Integration features include:
• Out-of-the-box use cases—including cart abandonment, site inactivity, and failed search results—to activate the LivePerson chat service
• Easy-to-customise rules and triggers
“By partnering with a leading e-commerce platform provider such as hybris, we are able to provide a global base of customers with our best-in-class chat technology,” said John Gray, Head of Global Channels & Business Development at LivePerson. “Through this partnership, we hope to extend and enhance the engagement capabilities of hybris customers, so they can drive higher conversions and deliver a superior customer experience.”
Further information about the hybris integration with LivePerson chat can be found at:
hybris helps businesses on every continent sell more goods, services and digital content through every touchpoint, channel and device. hybris delivers "OmniCommerce™": state-of-the-art master data management and unified commerce processes that give a business a single view of its customers, products and orders, and its customers a single view of the business. hybris' omni-channel software is built on a single platform, based on open standards, that is agile to support limitless innovation, efficient to drive the best TCO, and scalable and extensible to be the last commerce platform companies will ever need. Both principal industry analyst firms rank hybris as a “leader” and list its commerce platform among the top two or three in the market. The same software is available on-premise, on-demand and managed hosted, giving merchants of all sizes maximum flexibility. Over 500 companies have chosen hybris, including global B2B sites W.W.Grainger, Rexel, General Electric, Thomson Reuters and 3M as well as consumer brands Toys“R”Us, Metro, Bridgestone, P&G, Levi's, Nikon, Galeries Lafayette, Migros, Nespresso and Lufthansa. hybris has operations in 15 countries around the globe. hybris is the future of commerce™. For more information, visit www.hybris.com
LivePerson, Inc. (NASDAQ: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in 2012, and has been named a Market Share Leader by Frost and Sullivan in 2012. LivePerson is headquartered in New York City with offices in San Francisco, Atlanta, Santa Monica, Tel Aviv, London and Melbourne.
For more information, please visit www.liveperson.com. To view other press releases about LivePerson, please visit pr.liveperson.com.
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