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Ombudsman Services and Communications and Internet Services Adjudication Scheme (CISAS) increase maximum awards to £10,000.

On 1 April 2013 the maximum claim limit that consumers can be awarded from small claims courts rose from £5,000 to £10,000. This means that consumers can now take larger claims to court in England and Wales.

In line with the changes to Her Majesty’s Court Service made by the Ministry of Justice, Ombudsman Services and CISAS (operated by the Centre for Effective Dispute Resolution) have increased the maximum awards they can give to consumers who bring to them complaints about their providers. These changes from the two Ofcom-approved alternative dispute resolution services are effective from 1 October 2013 and apply to both domestic and micro-business complaints in the communications sector.

Chief Ombudsman Lewis Shand Smith says: “We welcome the increase in cash limit awards in small claims courts. The limit had not changed since 2000 so it is fair that consumers now have greater protection. As an expert dispute resolution service that provides consumers with an alternative to the courts we have changed our awards to bring us in line with the civil courts.”

Commenting on the development Karl Mackie CBE, Chief Executive of the Centre for Effective Dispute Resolution said, "Providers of consumer redress have felt for a while that the small claims limit did not accurately reflect the financial reality of modern life. The increase of the claim limit will free consumers and some businesses from having to resort to the cost of litigation by enabling them to use this more efficient stage of dispute resolution."

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About Ombudsman Services

• Ombudsman Services is a not for profit, private company limited by guarantee.
• Ombudsman Services runs national, private sector ombudsman schemes which provides independent dispute resolution for the communications, energy, property, copyright licensing sectors, the Green Deal, the ABFA and CAPITA Tenancy deposit protection schemes.
• Ombudsman Services provides an expert dispute resolution service. The services focuses on encouraging early agreed resolution wherever possible and does not charge a fee so it’s able to offer access to redress for consumers to resolve their complaints without proceeding to the civil courts.
Further information about Ombudsman Services can be found at

About the Centre for Effective Dispute Resolution (CEDR)

CEDR is the UK's leading multi-sector consumer dispute resolution provider. Working to core principles of independence, integrity and impartiality, CEDR manages more than 10,000 enquiries and applications for redress from consumers each year across the UK and Europe. These include:

• The Communications & Internet Services Adjudication Scheme (CISAS)
• The Postal Redress Service (POSTRS)
• The Arbitration Scheme for the Travel Industry
• Redress services for funerals, home removals, renewable energy, home buying and motor trades
• The Tenancy Deposit Adjudication Service
• The Independent Complaints Adjudication Service for Ofsted
More information is available on CEDR’s website or on the CISAS website

For further information on Ombudsman Services, please contact the press office:

Tel: 01925 431 029
Out of hours: 07808 789 548

For further information on CISAS or CEDR please contact Andy Rogers:
Tel: 0207 536 6000

This press release was distributed by ResponseSource Press Release Wire on behalf of Centre for Effective Dispute Resolution (CEDR) in the following categories: Personal Finance, for more information visit