Reading, UK 14th October 2013 – Security and networking next-generation value added distributor (VAD) Cloud Distribution has extended its Cloud Cover brand of professional services, pre-sales, maintenance support and training services, by introducing a new range of pre-packed post-sales support offerings.
Cloud Distribution’s new support services offer a menu of pre-packaged options with various SLAs available, as well as the choice of a white-labelled support service to enable VARs to offer their own-branded outsourced helpdesk with a dedicated telephone number. A key advantage of these options is that they enable VARS to position themselves with customers as having a bigger team in place, enabling them to compete with some of the larger and more established organisations in this space.
As well as enabling Cloud’s reseller partners to offer an efficient and effective IT support service for the majority of products within the Cloud Distribution portfolio, these new post-sales options will enable them to build service revenue around cloud subscription technology and fast-track go-to-market strategies for new products, without the need for costly, upfront investment in additional resources.
Cloud Distribution’s new pre-packaged options include:
Cloud Cover - Customer Direct: Ideal for partners of all sizes who wish to outsource their support to our product specialists, enabling partners to focus their valuable technical resources on other revenue generating activities. This includes calls answered as Cloud Distribution, 1st, 2nd and 3rd line support, as well as next business day advance (return merchant authorisation) RMA.
Cloud Cover – Partner Branded: Encompasses all the attributes of Cloud Cover Customer Direct with the added benefit of being “partner branded”. This means that all calls into the service desk are answered as if the customer is calling the partner, enabling the partner to give the impression of a larger organisation. This package also includes a unique, dedicated phone number along with 1st, 2nd and 3rd line support on the partner’s behalf.
Cloud Cover – Partner Enabled: Designed for partners who have already made a significant investment and have a dedicated support desk. The enabled partners’ package provides first line support to the customer, with product specialists supporting the partner when required.
James Ball, Technical director at Cloud Distribution said, “We value the success of our partners and do everything we can to help them grow their business. The availability of our post-sales maintenance and support services, especially the Partner Branded offering, creates the perfect climate for resellers to increase their profitability by delivering superior customer service and added services revenue.”
Cloud Distribution is a value-added distributor of disruptive next-generation security and networking solutions that VARs can take to market quickly and easily. It currently distributes Meraki, PepLink, Talon Storage Solutions, Lastline Inc, Enterasys, Lacoon Security, Watchful and Fiberlink. Its portfolio of disruptive security and networking solutions helps resellers to differentiate themselves from the competition and create new markets to sell in. The company was founded in 2009 by senior executives with a wealth of experience in the security, networking and optimisation space. Its philosophy is to take innovative, cutting-edge vendors into the UK market by recruiting and working together with skilled, reputable, market making partners. For further information please visit www.cloud-distribution.com. Follow us on Twitter @cloudtweeters.
Lesley Booth / Wesley Hutchins
C8 Consulting Ltd
+44 1189 001136 / + 44 1189 001133
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