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Intertek Group has implemented an eReporting system from TAAP for 15,000 of its engineers to use worldwide, on tablet devices.

Intertek Group specialises in inspecting and testing industrial products, such as equipment used on oil rigs. Technical specialists now spend less time converting inspection data into written reports, which can be edited in Microsoft Word, offering clients easy access to reports.

The company—founded in 1885 in the United Kingdom (UK)—tests, inspects, and certifies products for its customers and employs more than 35,000 people. Intertek operates in five divisions: industry and assurance, commodities, consumer goods, commercial and electrical, and chemicals and pharmaceuticals. In 2012, it had a turnover of £2 billion (US$3 billion).

The cloud-based system enables inspectors to create real-time reports which are generated into client-branded templates within a Microsoft Word framework. The reports have pre-defined descriptions loaded into the system so that a coherent narrative can be generated but doesn’t need to be written from scratch each time a report is undertaken.

Intertek saves all completed reports—together with any photographic evidence of the inspection—in a centralised portal hosted in the cloud on Windows Azure. This ensures secure access to documents through an internet connection so that Intertek employees and their customers can retrieve inspection data easily in near real time.

To ensure the swift adoption of the system, so that the benefits of the streamlined process could be realised quickly, TAAP carried out training sessions for Intertek trainers which took place in Prague, Czech Republic.

James Canham, Technical Inspection Services Regional Business Unit Manager, commented: “TAAP suggested using Windows Azure due to its flexibility and simplicity—it fitted our requirements for large quantities of big data. We worked with a small but highly competent team from TAAP. All of its staff were highly qualified in their fields. This came across in the positive, professional way they conducted their business. TAAP proved to be a trusted and reliable mobile solutions provider. Conducting workshops to brainstorm ideas was invaluable to the success of the project—many new and creative ideas came out of these sessions.”

Gordon Smillie, Director, TAAP, added: “The solution had to deal with hundreds of inspection forms, often with complex workflow requirements. It allows instant access to report information displayed according to client guidelines, so it’s professionally presented without being time consuming to create. The eReporting system can be adapted and used for any type of inspection in industries which require adherence to specific standards.”

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