Real-time intelligence helps UK service providers better understand where profits are coming from and what’s driving their business
Richmond, UK - November 14, 2013 - Autotask Corporation, the world’s leading provider of hosted IT business management software, announces the launch of new Performance Dashboards with analytics that gives IT Solution Providers worldwide instant insight into their business operations, allowing them to more efficiently manage their employees and profitably run their businesses.
UK Solution Providers are finding that integrated IT business management platforms with built-in dashboards and reporting tools make it easier to compile, visualize and make sense of data. Autotask’s dashboards help organisations to understand trends, balance employee workloads, staff their organisation appropriately, better manage deployments, and make sure the right employees are working on the right tickets and tasks.
“We recently begun using the service dashboards from Autotask and we can already see how these reports will further distance our service delivery and reporting capabilities from our competitors. I firmly believe these reports will help us understand our current business on a
client-by-client basis and enable us to win new business,” said Paul Tomlinson, Managing Director, Mirus IT.
“The Performance Dashboards provide us with a comprehensive overview of our business performance in almost real-time, said Steve Ross, Managing Director, Shackleton Technologies
This invaluable information helps us to manage our team and service desk effectively and for great client service assists us in focusing on exceeding our SLA’s thereby keeping our clients happy.”
Autotask’s Performance Dashboards include:
• More than 50 pre-configured, customizable, easy-to-read charts that can display thousands of data points to help executives make better, fact-based decisions about their business.
• Instant access into company data, such as workforce efficiency statistics, customer satisfaction ratings, service level compliance and financial performance. The Dashboards allow users to filter the data, see changes over time and quickly identify trends and patterns that affect their businesses.
• An at-a-glance view of employee productivity, sales opportunities and market trends that allows executives to improve the efficiency of their daily operations.
“Our singular focus is to provide our clients with the tools and insight they need to improve their business operations and deliver measurable results for their clients,” said Mark Banfield, Vice President of International at Autotask. “The new Performance Dashboard unlocks valuable information from our customers’ Autotask systems and allow them to utilize data more effectively than ever before, significantly improving their efficiency, accountability and profitability.”
Performance Dashboards are currently available to support Service Desk Operations, Sales and Opportunity Management and Client Reporting. Additional Dashboards, planned for release later this year, include Financial Management and Project Portfolio Management.
About Autotask Corporation
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability. Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses. For more information about Autotask Corporation and products, please visit www.autotask.co.uk or call +44 0203 006 3147.
Autotask UK Media Contact:
Cell: 44 7886 015 222
Office: 44 208 350 3310
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